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Cisco Systems

Webex Connect

Composite Score

8.4 /10

CX Score

8.7 /10

21 Reviews Write a Review

What is Webex Connect?

Automate end-to-end customer journeys on a centralized cloud communications platform to orchestrate smarter interactions with your customers.

Company Details

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Webex Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 92%
Conflict Resolution:: 97%
Strategy & Innovation:: 92%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Connect?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

WebRTC-based Calling

Online Cloud Platform

Cloud Integration

Advanced Data Analytics

MMS API

Integration APIs

Communication APIs

AI Engine for CPaaS

Software Development Kit

Code Libraries

Drag and Drop User Interface

Vendor Capability Ratings

Average 84

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Webex Connect Reviews

Sreekesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Simple and works well for daily online meetings

Likeliness to Recommend

10 /10

What differentiates Webex Connect from other similar products?

I use Webex to join team meetings and share my screen while coding. It’s easy to send meeting invites with the link or code so everyone can join quickly.

What is your favorite aspect of this product?

easy it is to join meetings and share my screen with just one click. It makes working with my team simple and fast

What do you dislike most about this product?

Sometimes, the audio or video quality drops if the internet is slow. It would be better if it handled poor connections more smoothly.

What recommendations would you give to someone considering this product?

If you're thinking about using Webex, give it a try and see how it works for you. It has helpful features, but your experience may depend on your internet and device.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sanu k.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Works Smoothly for Meetings and Team Collaboration

Likeliness to Recommend

9 /10

What differentiates Webex Connect from other similar products?

Webex Connect is different because it helps companies talk to people on many apps like WhatsApp, SMS, and email from one place. It’s safe, easy to use, and works well with other tools. Big companies like it because it’s fast and secure

What is your favorite aspect of this product?

I like that Webex Connect lets you send messages on WhatsApp, SMS, and email all from one place. It’s really easy to use and saves time.

What do you dislike most about this product?

Sometimes it feels a bit slow, and it takes time to learn all the features in the beginning. It can be confusing if you are using it for the first time.

What recommendations would you give to someone considering this product?

Give it a try and see if it’s easy for you to use. Start small with one way to message people, like SMS or WhatsApp. Make sure it works well with your other tools, and don’t be afraid to ask for help if you get stuck. It’s good for businesses that want to talk to customers in many ways from one place.

Pros

Efficient Service
Client Friendly Policies
Client's Interest First
Generous Negotitation

Miracle A.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

I felt confident

Likeliness to Recommend

8 /10

What differentiates Webex Connect from other similar products?

Good customer services

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

It is quite expensive

What recommendations would you give to someone considering this product?

I highly recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Webex Connect

What is Webex Connect?

Company Details

Need Assistance?

Webex Connect Ratings

88 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Webex Connect?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Advanced Data Analytics Triggers based on Thresholds, Predictive Analysis, and Interaction-based modeling.

MMS API API for sending and receiving multimedia formats.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Code Libraries Provides a library of code samples to build out a customized platform.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Connect Reviews

Sreekesh S.

Simple and works well for daily online meetings

Likeliness to Recommend

Pros

Sanu k.

Works Smoothly for Meetings and Team Collaboration

Likeliness to Recommend

Pros

Miracle A.

I felt confident

Likeliness to Recommend

Pros

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Title

Feature Ratings

WebRTC-based Calling

Online Cloud Platform

Cloud Integration

Advanced Data Analytics

MMS API

Integration APIs

Communication APIs

AI Engine for CPaaS

Software Development Kit

Code Libraries

Drag and Drop User Interface

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support