What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Javier D.
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2020
Unified communication with excellent features
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
What differentiates Cisco unified communications from its competition is that Cisco has a very broad portfolio not only of software but also of hardware, so there is always compatibility between both worlds. This does not always happen with the competition.
What is your favorite aspect of this product?
The possibility of starting with a call control and then incorporating other solutions that are quickly coupled to the rest.
What do you dislike most about this product?
There is nothing I dislike about this solution.
What recommendations would you give to someone considering this product?
The Cisco solution for unified communications is excellent because it fits all types of business, from small to large. And also allows to integrate it to other solutions already implemented. With the change to subscription licensing, you can maintain the investment over time, because that same license can be used on premise or in the cloud.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Respectful
