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vtiger

Vtiger One

Composite Score

7.7 /10

CX Score

7.8 /10

33 Reviews Write a Review

What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business. Equip your teams with tools to make informed decisions. Provide the latest customer data to help them engage better with customers. Use historical data to close deals faster. Take AI assistance to create efficient customer success teams.

Company Details

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Awards & Recognition

Vtiger One won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

6 Top Rated Features

2024

Conflict Resolution

2024

4 Top Rated Capabilities

5 Top Rated Features

2023

Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 84%
Conflict Resolution:: 93%
Strategy & Innovation:: 85%
Service Experience:: 82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

12% Neutral

85% Positive

Pros

Client Friendly Policies
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 83

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vtiger One Reviews

Pranshu J.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Great starting CRM for growing organizations

Likeliness to Recommend

6 /10

What differentiates Vtiger One from other similar products?

Clean interface and streamlined standard flows

What is your favorite aspect of this product?

Ease and depth of customization that is possible

What do you dislike most about this product?

UI is very dated. Limited analytics capabilities. Poor mobile experience.

What recommendations would you give to someone considering this product?

If you are a start up and need a system that you want to tailor to your organization's specific processes, this is a really good option as it can be customized with relative ease.

Pros

Trustworthy
Fair
Transparent
Helps Innovate

Cons

Charges for Enhancements
Slower Product Innovation
Commodity Features

Jai S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

My outstanding experience with Vtiger One.

Likeliness to Recommend

9 /10

What differentiates Vtiger One from other similar products?

It offers robust integration with other third-party applications. It automates sales operations thus boosting productivity. It is possible to makes better sales decisions with Vtiger One.

What is your favorite aspect of this product?

It is possible to win and close new sales deals with this tool. It helps optimize sales performance. It is possible to build strong customer relationships with this tool. It is possible to generate more sales deals and customers with this tool.

What do you dislike most about this product?

It is more costly compared to it's similar products.

What recommendations would you give to someone considering this product?

It's ideal tool for automating sales workflows thus any organization should have it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Madhuri B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Best lead management Software

Likeliness to Recommend

10 /10

What differentiates Vtiger One from other similar products?

Easy to use Easy to gather reports

What is your favorite aspect of this product?

Sales Automation Sales Enablement · Pipeline Management ·

What do you dislike most about this product?

None as such

What recommendations would you give to someone considering this product?

Helpdesk

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Vtiger One

What is Vtiger One?

Company Details

Need Assistance?

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Vtiger One?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vtiger One Reviews

Pranshu J.

Great starting CRM for growing organizations

Likeliness to Recommend

Pros

Cons

Jai S.

My outstanding experience with Vtiger One.

Likeliness to Recommend

Pros

Madhuri B.

Best lead management Software

Likeliness to Recommend

Pros

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Title

Up 1
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Feature Ratings

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training