What is VanillaSoft?
Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love VanillaSoft?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Management
Dialer Integration
Next-Best-Action Recommendations
Workflow Automation
Sales Analytics
E-Mail Campaign Management
E-Mail Integration
Conversation Coaching
Internal Sales Collaboration
Pipeline Management
Omnichannel Campaign Management
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
VanillaSoft Reviews
Wayne L.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Productive Sales Communications App
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
VanillaSoft is orderly in engaging all the company customers.
What is your favorite aspect of this product?
VanillaSoft offers the appropriate conversation intelligence for business focus.
What do you dislike most about this product?
VanillaSoft is more pleasing in supporting the business engagement.
What recommendations would you give to someone considering this product?
VanillaSoft is remarkable in controlling the sales engagement.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Mike F.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2022
Great for managing high volumes
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
In 3 years i only spoke to customer service once, because of a mistake I made with login credentials. Their software is very straightforward has never given me a single issue while managing thousands of leads.
What is your favorite aspect of this product?
The user interface allows me to call, text and email leads rapidly and seamleslly.
What do you dislike most about this product?
I guess it could look better - but it's a working app, what do you expect? Gets the job done
What recommendations would you give to someone considering this product?
After using it with my previous company, I tried getting a friend's new startup to use it since they were tracking leads and sales processes on a single excel sheet. Their niche didn't have a ton of leads and we couldn't get it to make sense for such a low volume. That being said, we didn't talk to Vanillasoft sales for more information, we just went off what I remembered, which was larger volumes. So I'd talk to sales to see what works best for you!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rhys C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Nov 2022
Easy to use, great features.
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
Easy to use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes difficult to make changes to data records
What recommendations would you give to someone considering this product?
That it's simple to navigate
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features