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Vanilla Soft

VanillaSoft

Composite Score
8.1 /10
CX Score
8.4 /10
Category
VanillaSoft
8.1 /10

What is VanillaSoft?

Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.

Company Details


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Awards & Recognition

VanillaSoft won the following awards in the Sales Engagement Platforms category

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VanillaSoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VanillaSoft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VanillaSoft?

2% Negative
3% Neutral
95% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 81

Call Management

87

Dialer Integration

87

Next-Best-Action Recommendations

85

Workflow Automation

84

Sales Analytics

84

E-Mail Campaign Management

82

E-Mail Integration

81

Conversation Coaching

80

Internal Sales Collaboration

79

Pipeline Management

78

Omnichannel Campaign Management

75

Vendor Capability Ratings

Average 82

Vendor Support

86

Quality of Features

85

Ease of IT Administration

84

Business Value Created

83

Breadth of Features

83

Ease of Implementation

83

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of Customization

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

VanillaSoft Reviews

Wayne L.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Productive Sales Communications App

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

VanillaSoft is orderly in engaging all the company customers.

What is your favorite aspect of this product?

VanillaSoft offers the appropriate conversation intelligence for business focus.

What do you dislike most about this product?

VanillaSoft is more pleasing in supporting the business engagement.

What recommendations would you give to someone considering this product?

VanillaSoft is remarkable in controlling the sales engagement.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Mike F.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great for managing high volumes

Likeliness to Recommend

10 /10

What differentiates VanillaSoft from other similar products?

In 3 years i only spoke to customer service once, because of a mistake I made with login credentials. Their software is very straightforward has never given me a single issue while managing thousands of leads.

What is your favorite aspect of this product?

The user interface allows me to call, text and email leads rapidly and seamleslly.

What do you dislike most about this product?

I guess it could look better - but it's a working app, what do you expect? Gets the job done

What recommendations would you give to someone considering this product?

After using it with my previous company, I tried getting a friend's new startup to use it since they were tracking leads and sales processes on a single excel sheet. Their niche didn't have a ton of leads and we couldn't get it to make sense for such a low volume. That being said, we didn't talk to Vanillasoft sales for more information, we just went off what I remembered, which was larger volumes. So I'd talk to sales to see what works best for you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rhys C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use, great features.

Likeliness to Recommend

8 /10

What differentiates VanillaSoft from other similar products?

Easy to use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Sometimes difficult to make changes to data records

What recommendations would you give to someone considering this product?

That it's simple to navigate

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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