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Thryv, Inc.

Thryv

Composite Score

7.4 /10

CX Score

7.8 /10

8 Reviews Write a Review

What is Thryv?

At Thryv, we created a fully integrated, end-to-end client experience platform so small businesses can reach more customers, stay organized, get paid faster and generate more reviews. Don’t settle for an average CRM. Thryv puts all your customers, all in one place — at the heart of your business. Its custom fields are tailored to how you work, so you can find, filter, tag and track your contacts.

Company Details

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Thryv Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Thryv?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 81

Sales Management

Marketing Management

Lead Management

Customer Service Management

Collaboration

Account and Contact Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Thryv Reviews

Edgar F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Thryv is perfectly safe and easy to use.

Likeliness to Recommend

9 /10

What differentiates Thryv from other similar products?

It is a very powerful software, it includes extraordinary features that from the first day have helped us to program reminders and communicate effectively with our clients to improve our services.

What is your favorite aspect of this product?

It is a safe and easy to use tool. We use it constantly to manage activities, it offers adequate features to make the appointment scheduling processes efficient. It also supports integration with third party applications like mail chimp, Slack, Gmail, QuickBooks and more...

What do you dislike most about this product?

I have no complaints about this software

What recommendations would you give to someone considering this product?

It is a safe software, idea to improve customer relationship management. It has amazing built-in features for small and medium businesses like contact management and much more.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Maurice L.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

constant monitoring of tasks

Likeliness to Recommend

10 /10

What differentiates Thryv from other similar products?

that allows you to manage tasks, delegate functions and perform other activities such as social media marketing management, design billing programs and manage contacts, giving you the opportunity to further expand your brand and at the same time represent a significant increase in sales.

What is your favorite aspect of this product?

without any doubt that it has all the tools you need such as, marketing automation, payment processing, social media reputation management and automated reminders.

What do you dislike most about this product?

I dislike the way the landing pages and web forms are executed, they are a real problem and really need to be improved.

What recommendations would you give to someone considering this product?

First of all, to be fully trained with a person or company that is implementing this software since it does not give you the free option to test it if it works within that company and secondly, it would solve many of your problems in different departments.

Pros

Trustworthy
Helps Innovate
Reliable
Efficient Service

Cons

Less Effective Service
Vendor's Interest First
Security Frustrates

How We Deliver

Events

Thryv

What is Thryv?

Company Details

Need Assistance?

Thryv Ratings

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Thryv?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Thryv Reviews

Edgar F.

Thryv is perfectly safe and easy to use.

Likeliness to Recommend

Pros

Maurice L.

constant monitoring of tasks

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Sales Management

Marketing Management

Lead Management

Customer Service Management

Collaboration

Account and Contact Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features