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Thryv, Inc.

Thryv

Composite Score
7.4 /10
CX Score
7.8 /10
Category
Thryv
7.4 /10

What is Thryv?

At Thryv, we created a fully integrated, end-to-end client experience platform so small businesses can reach more customers, stay organized, get paid faster and generate more reviews. Don’t settle for an average CRM. Thryv puts all your customers, all in one place — at the heart of your business. Its custom fields are tailored to how you work, so you can find, filter, tag and track your contacts.

Company Details


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Thryv Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Thryv?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 81

Sales Management

91

Marketing Management

86

Lead Management

83

Customer Service Management

83

Collaboration

83

Account and Contact Management

82

Analytics and Reporting

78

Activity and Workflow Management

76

Quote Contract and Proposal

76

Mobile

75

Telephony and Call Center Management

75

Vendor Capability Ratings

Average 82

Ease of IT Administration

91

Ease of Implementation

86

Business Value Created

84

Ease of Customization

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

82

Vendor Support

79

Quality of Features

78

Product Strategy and Rate of Improvement

78

Breadth of Features

73

Thryv Reviews

Jie M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Simplify and organize your business with Thryv.

Likeliness to Recommend

10 /10

What differentiates Thryv from other similar products?

This system is designed to help business owners better manage their businesses. It offers a variety of tools to help business owners better run our businesses, from customer management and billing to marketing, task management, and customer support. This platform differs from other online business management systems by offering a variety of tools specific to small businesses, such as billing automation and online reputation tracking, as well as tools for marketing and customer support. . It also offers an intuitive and user-friendly interface that allows business owners to easily manage their businesses from one place.

What is your favorite aspect of this product?

This system is designed to be intuitive and easy to use, making it a very useful tool for any business. Furthermore, it offers many useful features such as invoice creation, client management, appointment scheduling, inventory tracking, and much more. These features allow businesses to manage their operations efficiently and without complications.

What do you dislike most about this product?

-Can be expensive for budget users. -Not the most flexible in terms of user interface customization. -Does not offer an integrated web hosting solution. -There is no third-party app integration solution. -There is no mobile app for iOS or Android devices.

What recommendations would you give to someone considering this product?

This system is created to simplify the administration of our businesses, provide a better customer experience and improve the visibility of the company. This allows small business owners to gain a better understanding of their finances, improve communication with customers, and simplify business management. Plus, it offers a wide variety of automation tools, saving you time and money at the same time. In addition, it offers a number of marketing solutions to help small business owners improve their online presence, increase sales, and improve customer satisfaction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nelma L.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Perfect financial support platform.

Likeliness to Recommend

9 /10

What differentiates Thryv from other similar products?

Thryv platform The facts by which I like the Thryv platform is that I can get quick responses if I need or ask any thing about my work or related to my confusion.

What is your favorite aspect of this product?

This platform also helps my sales persons and our social media presence in online market place. The communication with this platform change all aspect of my company in a positive way and I cannot imagine that I have great experience with Thryv in all aspects. This platform makes us professional in the market.

What do you dislike most about this product?

Thryv software emailing portion needs to be more modification because the limit of text’s characters and email side is not well according to my expectations. This Platform is too much complex and is only for small business owners. We need professionals to use this software and to work on it because this system is too much complex for us and for those, they working by self with little bit knowledge of it.

What recommendations would you give to someone considering this product?

Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies. By Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry. We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Under Delivered

Griselda s.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Thryv nice and effective app

Likeliness to Recommend

10 /10

What differentiates Thryv from other similar products?

This application has been very useful for our organizations, connecting directly with customers and sales programs is exceptional. It involves the use of technology to organize, automate and synchronize sales, marketing, customer service and technical support. In addition, Thryv constitutes functions such as contact management, CRM, text messaging and email marketing, online ads and reputation management, online appointment booking, social media scheduling, payment processing and more.

What is your favorite aspect of this product?

This system is great it keeps everything in one place, and the training along the way is really helpful. I still can't believe how wonderful it is and how few people use it. Thryv has some very nice quirks that, if given the right skills to use, the results are satisfying. In the company I coordinate the programming, billing, marketing, social networks and administration of the website through Thryv. It would have taken me months or more to set up what Thryv offers essentially out of the box, and it simplifies all of those business facets by consolidating them into their platform and making them easy to use or automated.

What do you dislike most about this product?

I think it should contain an easier path to training to use the system.

What recommendations would you give to someone considering this product?

I recommend this app because it is great appointment reminders for clients, Thryv is a feasible and adaptable platform. The price is lower compared to other products, this tool is exactly what I needed to feel comfortable providing great steps towards systematization, in addition, they have excellent customer support and they have a complete digital marketing tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing