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TeamViewer Logo
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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

84

Business Value Created

84

Ease of Data Integration

84

Breadth of Features

84

Vendor Support

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

82

TeamViewer Videos

TeamViewer Reviews

Camila W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A simple, smart, reliable, and secure platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer meeting’s UI feature is comparable to other software in competition. Meetings can be recorded easily. It is very easy to configure and personalize. It is the best for MNC’s international meetups. It is helpful in many different scenarios.

What is your favorite aspect of this product?

Instant messaging capabilities are lit. It is a simple, smart, reliable, and secure platform for all sorts of meetings. There are no limitations on the number of people attending the meeting and seminars/webinars can be organized effectively.

What do you dislike most about this product?

Slow internet connections can slow it down. Lower bandwidth on internet speeds may cause problems. Performance is reduced and causes errors. Additional tutorials should be provided for the ease of learning of users.

What recommendations would you give to someone considering this product?

I highly suggest others use this software as it is not only user-friendly but also reliable. However, anyone willing to use it must try the free version first and then go for paid versions. Paid versions have much more to offer than the free versions.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Madeline R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The Best Online Meeting Software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

I particularly like TeamViewer Meeting's teams conferencing feature, that allows people to arrange conferences with a huge number of people. It has reduced myself and my team a significant amount of time, allowing us to boost our output. TeamViewer software made it extremely easy to connect and have conferences.

What is your favorite aspect of this product?

I typically prefer TeamViewer to address problems at our company. Since we mostly do group meetings through TeamViewer Meeting, this enables us to successfully cooperate. It's highly user-friendly and simple to use. Its audio/video quality is excellent during meetings.

What do you dislike most about this product?

The major weakness of TeamViewer Meetings seems to be that we must continually upgrade it in order to enjoy most of its possibilities. It typically connects to many systems. If linked to mobile internet, it will take a substantial quantity of data.

What recommendations would you give to someone considering this product?

I can fully recommend it to everyone since it is an excellent virtual meeting tool with a wealth of features. Therefore, with Covid, my coworkers & I work remotely and like it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Athena G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use remote control software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It is very easy to use for beginners. You can remotely control other computer as if you are sitting on that computer. File transfer, screen-sharing and instant chat messages are some of its good features. Very helpful user interference. You can guide the user over your phone to be connected. They work across every platform even on IOT devices. Free version is also available.

What is your favorite aspect of this product?

You can easily use it even if you are not a technophile. It is free for personal use but if you have a team you have to switch to premium. All versions are fully encrypted and safe to use. It has both features online conference and remote control software

What do you dislike most about this product?

It requires a lot of memory in the background or may crash other apps. The customer service is not very well. It’s a little bit expensive but the functions are good. Sometimes it operates very slowly. The updated version of TeamViewer has to be installed on every system in which you want to work.

What recommendations would you give to someone considering this product?

Recommended for its good features and qualities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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