What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Fair
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Support
Remote Control
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
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TeamViewer Reviews
Ahmer Zaman K.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2024
Must have got IT support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Ease of use
What is your favorite aspect of this product?
Makes is possible to receive support needed no matter location
What do you dislike most about this product?
Limited features
What recommendations would you give to someone considering this product?
Must have for IT support
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Agnoor G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Remote control platform
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
1) Installation and device setup is super easy. 2) Secure and easy to access in any OS and platform. 3) Supported almost everywhere, good source of file transfer and sharing.
What is your favorite aspect of this product?
Fast and friendly environment , accessing is very easy overall.
What do you dislike most about this product?
1. It hangs alot in between which cause issues and need restart. 2. Somehow it has security issues with many users environment and they restrict using this.
What recommendations would you give to someone considering this product?
Simple platform for remote connecting issues.
Pros
- Over Delivered
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2024
Unique software, very reliable and helpful
Likeliness to Recommend
Pros
- Reliable
- Effective Service
- Saves Time
- Helps Innovate