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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer won the following awards in the Remote Support category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

0% Negative
5% Neutral
95% Positive

Pros

  • Enables Productivity
  • Fair
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Discovery

79

Role-Based Access Controls

78

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Vendor Support

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Ease of Customization

75

TeamViewer Videos

TeamViewer Reviews

Ahmer Zaman K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Must have got IT support

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Ease of use

What is your favorite aspect of this product?

Makes is possible to receive support needed no matter location

What do you dislike most about this product?

Limited features

What recommendations would you give to someone considering this product?

Must have for IT support

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Agnoor G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Remote control platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

1) Installation and device setup is super easy. 2) Secure and easy to access in any OS and platform. 3) Supported almost everywhere, good source of file transfer and sharing.

What is your favorite aspect of this product?

Fast and friendly environment , accessing is very easy overall.

What do you dislike most about this product?

1. It hangs alot in between which cause issues and need restart. 2. Somehow it has security issues with many users environment and they restrict using this.

What recommendations would you give to someone considering this product?

Simple platform for remote connecting issues.

Pros

  • Over Delivered
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Unique software, very reliable and helpful

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Helps Innovate

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