What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Ease of Customization
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TeamViewer Reviews
Alex S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Just Watch the Mobile Lag
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Unlike some remote tools that struggle with connection quality across different systems, TeamViewer handles it like a pro
What is your favorite aspect of this product?
I could simply transfer it without interrupting the session, saving so much time and effort. It makes remote collaboration feel nearly as efficient as sitting next to the person.
What do you dislike most about this product?
On a few occasions, I’ve had to reconnect a session when it froze or lagged, which can be frustrating when you're trying to assist someone on the go
What recommendations would you give to someone considering this product?
Take caution if you plan on relying on mobile for remote support; sometimes the performance just isn’t as smooth as you’d expect.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Lisa K.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic Product
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Excellent onboarding
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Onboarding was timely
What recommendations would you give to someone considering this product?
Add AI features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Agnoor G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Remote control platform
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
1) Installation and device setup is super easy. 2) Secure and easy to access in any OS and platform. 3) Supported almost everywhere, good source of file transfer and sharing.
What is your favorite aspect of this product?
Fast and friendly environment , accessing is very easy overall.
What do you dislike most about this product?
1. It hangs alot in between which cause issues and need restart. 2. Somehow it has security issues with many users environment and they restrict using this.
What recommendations would you give to someone considering this product?
Simple platform for remote connecting issues.
Pros
- Over Delivered
- Helps Innovate
- Performance Enhancing
- Enables Productivity