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TeamViewer
9.0 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

1% Negative
3% Neutral
96% Positive

Pros

  • Effective Service
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 85

Discovery

87

Network Management

85

Process Automation

85

Patch Management

83

Endpoint Backup

82

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

88

Usability and Intuitiveness

87

Ease of IT Administration

87

Quality of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Vendor Support

84

Ease of Data Integration

84

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Alex S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Just Watch the Mobile Lag

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Unlike some remote tools that struggle with connection quality across different systems, TeamViewer handles it like a pro

What is your favorite aspect of this product?

I could simply transfer it without interrupting the session, saving so much time and effort. It makes remote collaboration feel nearly as efficient as sitting next to the person.

What do you dislike most about this product?

On a few occasions, I’ve had to reconnect a session when it froze or lagged, which can be frustrating when you're trying to assist someone on the go

What recommendations would you give to someone considering this product?

Take caution if you plan on relying on mobile for remote support; sometimes the performance just isn’t as smooth as you’d expect.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Lisa K.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Excellent onboarding

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Onboarding was timely

What recommendations would you give to someone considering this product?

Add AI features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Agnoor G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Remote control platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

1) Installation and device setup is super easy. 2) Secure and easy to access in any OS and platform. 3) Supported almost everywhere, good source of file transfer and sharing.

What is your favorite aspect of this product?

Fast and friendly environment , accessing is very easy overall.

What do you dislike most about this product?

1. It hangs alot in between which cause issues and need restart. 2. Somehow it has security issues with many users environment and they restrict using this.

What recommendations would you give to someone considering this product?

Simple platform for remote connecting issues.

Pros

  • Over Delivered
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

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