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TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Bruno C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use with great layout and design

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Team Viewer Meeting is the video conference app through which we can connect with multiple people even with the free version. It has a great layout and design and is easy to use and learn for beginners and they never get confused. Its intuitive design enables us to start with one of the best interfaces which do not require any specialized knowledge or learning.

What is your favorite aspect of this product?

Integration of Team Viewer Meeting is very good to manage live mails during meetings and meetings can be recorded in the best image quality. Its security system is very protective and brilliant because its authentication process has two factors that make the security completely hermetic to unauthorized access.

What do you dislike most about this product?

Team viewer meeting needs to upgrade its payment feature because if we are using the app without paying then we have to reconnect after every 45 minutes which makes it difficult to continue our meetings and conference. Also, we cannot add contacts unless the person has their own app account set up. Also, the access code is very short-lived and sometimes it becomes difficult to access all the staff members.

What recommendations would you give to someone considering this product?

I would definitely recommend Team Viewer Meeting to other people this is a great video conferencing tool with excellent and vast features. It helps us to coordinate daily on different tasks with our clients.

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Carlos Jose P.

  • Role: Finance
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Communication in a friendly way

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

what I consider to be the most remarkable aspect of this tool is how practical it is to schedule calls in real time, in addition, the audio and video quality is quite high, which for large-name organizations worldwide means only benefits in regarding communication

What is your favorite aspect of this product?

What I like the most is its visualization, besides, you only log in super fast and the quality will always be the same, it allows you to share files, even record conversations for more security areas

What do you dislike most about this product?

There is nothing that I dislike, I like it because it is easy to use

What recommendations would you give to someone considering this product?

A communication tool that is quite easy to use, completely secure and that, in addition, its system is so professional that you can work remotely with the tool

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cristopher M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Video quality for professional processes

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

What differentiates this tool from others is that it is very easy to visualize each part of the tool, this is in particular a great option for those who communicate constantly and who require advanced technology to be able to perform their functions as if they were in person, the audio and video quality is exceptional and practical

What is your favorite aspect of this product?

What I like most is that the image does not pixelate in full screen, it is also quite efficient and allows from sharing files, to chatting or saving videos in real time, I like its speed capacity, and how functional it is for any type of industry

What do you dislike most about this product?

There is nothing that I do not like about its capabilities, on the contrary, it seems to me that it is efficient and simple in general terms

What recommendations would you give to someone considering this product?

My recommendation is to be part of the main tool and get to know this communication alternative in real time, it is quite easy to implement and completely safe.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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