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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

84

Business Value Created

84

Ease of Data Integration

84

Breadth of Features

84

Vendor Support

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

82

TeamViewer Videos

TeamViewer Reviews

Michael C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

4K video and ample security

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting allows for simple one-to-one chat sessions, group calls, and webinars from both internal and external participants alike. We are able to control meetings through a simple, easy to use interface and meeting invites easily integrate with my calendar

What is your favorite aspect of this product?

It allows team meetings to take place via a in-room touch panel and has options for instant content sharing. The support for screen sharing empowers our global teams to be more connected, productive and engaged

What do you dislike most about this product?

Its better to host and join meetings with a browser rather than the mobile app because the app can lag at times especially when screen sharing with a big number of participants

What recommendations would you give to someone considering this product?

The main thing that TeamViewer Meeting has going for it is that it’s extremely easy to use. It also has a fun vibe that may appeal to many users and it does allow unlimited number of meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Cutting edge in business communication

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting is used in our company in general for both internal and external meetings, with a wide range of functions all our employees can perform their meetings of all kinds in the company and even conversations with our customers to discuss sales, pricing, among others. TeamViewer is vital in our company for all these types of operations that sometimes require more than one software, however, with TeamViewer we have everything in the same place.

What is your favorite aspect of this product?

Excellent video quality in calls, very clear sound and fluidity which allows an excellent experience, this is also linked to the internet connection, but in general it works very well. Extremely intuitive interface which makes it very easy to use within the company for all our employees. It is ideal for communicating with clients and associates in other countries, keeping them up to date with operations and offers.

What do you dislike most about this product?

Being a relatively new software, many of our customers are still not familiar with it and prefer to use other means of communication, but over time it will gain momentum in the market. To get all the functions that are very useful you have to pay, but it is worth it. The interface, despite being very fluid and simple, we believe that it should have a renovation in order to look much more modern than it does today. Sometimes the tool works when trying to hang up a call.

What recommendations would you give to someone considering this product?

TeamViewer Meeting is a powerful, economical and very useful tool for all those companies looking for an alternative for the communication of their employees and sales executives, with a great interface and a fairly simple general usability, it does not take much to start using it and discover what it can bring, like any tool can improve, but it is on the right track to be power in business video communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Quality video conferencing with Teamviewer

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Teamviewer is used in our company to keep our customers and associates connected through sales meetings, thus increasing the impact of the interpersonal relationship between them in order to meet their needs and clarify each of their doubts. Skype offers multiple options for transmitting information and files, as well as the ability to share screens, which makes the way in which our employees communicate and transmit much more useful.

What is your favorite aspect of this product?

It is an extremely easy to install tool, allows to transfer files of all kinds, thus achieving a better internal feedback between our employees, to give greater rigor when making decisions and resolve activities together, from any department we can communicate. The quality of the audiovisual service is quite good and it hardly gets stuck or presents any di-late, which keeps us very happy with the service.

What do you dislike most about this product?

It is impossible to communicate with a user who is disconnected at the moment, and it does not provide a notification if it is the case, the chat histories disappear without leaving a record of what was spoken or exposed in the meetings. The data security does not convince us enough. You need a very good internet connection to be able to make proper use of the tool otherwise it will present slowness and bad audio situations.

What recommendations would you give to someone considering this product?

It is a very good video communication tool, besides not being so expensive for the service it offers, being able to transfer files during the meeting is extremely useful to evaluate each project, request or service. If you need to have remote communication from another place it is the perfect tool, however, there are much better options on the market and at more beneficial costs for companies, but it will always be a great option.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Respectful

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