What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Respectful
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Mobile
Sales Management
Telephony and Call Center Management
Analytics and Reporting
Customer Service Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Business Value Created
Availability and Quality of Training
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card
What is your favorite aspect of this product?
The system is easy to use in theory. The UI is decent and processes are intuitive. The price point is attractive since the company boasts that it parallells other higher-priced options in features and functionality. The onboarding was fairly simple and adjusting to the system was not difficult.
What recommendations would you give to someone considering this product?
SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Edwin A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
No more guesswork for the pipelines
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM leads the pack by being super flexible and using intelligent deal guidance to show us exactly which deals to chase.
What is your favorite aspect of this product?
It empowers me to automate repetitive tasks without needing support, keeping the focus on building real connections. This simple approach ensures that software adapts to the users, turning complex data into clear, actionable wins. That makes every interaction more meaningful and every journey more successful.
What do you dislike most about this product?
While SugarCRM is excellent for customization, it can sometimes feel feature-heavy. Because it offers so many advanced tools right out of the box, I find the interface feels a bit complex.
What recommendations would you give to someone considering this product?
Choosing SugarCRM is an investment in effortless growth. Its no-code flexibility means the software adapts to your unique style, not the other way around. By automating busy work through intelligent guidance, it frees your team to build the meaningful, high-value connections that truly drive long-term success.
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Client Friendly Policies
Melinda F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2026
Transforming data into customer success
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
In the crowded CRM market, the exceptional flexibility, customization, and customer-centric approach of SugarCRM make it distinct. Other platforms that impose rigid workflows, SugarCRM allows us to tailor modules, dashboards, and processes to fit our specific business needs, giving full control over customer relationships.
What is your favorite aspect of this product?
The platform emphasizes actionable insights with advanced reporting, analytics, and automation features, helping me streamline sales, marketing, and support functions. SugarCRM also prioritizes scalability, making it suitable for streamlining workflow. Its customer experience focus ensures that every interaction is tracked, measured, and optimized. This CRM solution is not only powerful but adaptable to my evolving business requirements and customer expectations.
What do you dislike most about this product?
Its extensive features and customization options empower us to work smarter and deliver better customer experiences.
What recommendations would you give to someone considering this product?
Begin with core modules and workflows, then gradually expand as your team becomes comfortable.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
