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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Henry J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great Customer Support and Features.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Great customer support I have ever seen in my career.

What is your favorite aspect of this product?

Slack offers a spotless and simple to-utilize interface. I've been involving this stage for more than a year and I'm so cheerful how makes correspondence more straightforward with my partners. For the overall issues, refreshes, questions about our work, we've made a channel to move every data all at once. Not slacks just permits you to construct solid correspondences between your colleagues yet it likewise permits you to more draw in with others in various channels connected with your inclinations. With the new video call and voice message refreshes, Slack addresses each of my issues at the present time!

What do you dislike most about this product?

The main thing I don't like with regards to Slack is the absence of capacity. Some of the time I really want to glance back at a portion of the discussions I made with my colleagues however because of the restricted stockpiling, I can't track down them in the pursuit history.

What recommendations would you give to someone considering this product?

You ought to go with the leeway for business correspondence it is a business chief has bunches of component for designers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shaunak P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack is for Modern and New Era communications!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a very professional tool but still seems to be a user-friendly chat application. Using Slack is much easier as it comes with a Mobile application which is such a convenient way to support team collaborations when working remotely.

What is your favorite aspect of this product?

Slack is a communication platform for teams and companies to work efficiently and nicely. There is no lag in real-time communication from private channels to the public and among my fellow colleagues. everything is under the admin's control. The integration of third-party software with slack is amazing ( Jira, Confluence, Google Calendar, etc.). The schedule sends feature is absent in other alternatives like Rocket Chat.

What do you dislike most about this product?

I find Slack as a very productive and customer-centric product, but I feel that giving custom notification with volume and intensity control while working on other important stuff could be a nice add-on feature to this product because the loss of focus during is work hits the most.

What recommendations would you give to someone considering this product?

If you are willing to shift your existing team communication platform, Slack can be given a chance as it includes a lot of features that can create differences between other alternatives like Skype Business, Rocket. Chat, etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Harold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Accessible plans for general communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is far superior software to the vast majority of competitions, such as Microsoft Teams. It is better because it offers a more professional interface, more ordered through communication channels while Teams focuses on general communication, it does not have the same order. Also, with Slack I get to enjoy a wide variety of built-in bots while Teams only gives me the ability to have one built-in bot. It is also important to highlight how easy it is to use Slack, it is a simple platform to manage and understand around its functions, while Teams is more difficult to configure and use due to the fact that it is linked to Microsoft 365.

What is your favorite aspect of this product?

My favorite aspect of Slack is the fact that you can sort your chat channels through a quick setup. With just a few clicks, Slack allows me to modify existing channels and allows me to add or remove members from a specific channel. Another thing I like is that Slack has an excellent notification system, it notifies me via SMS, email and phone notification when I've been mentioned in a message or if my presence is required in a chat channel. I also love being able to send all kinds of files and documents via Slack, it's a quick process to upload files and send them.

What do you dislike most about this product?

The main things I dislike about Slack is the search system. When we started using Slack, we didn't notice that the search system was a bit limited. After some time using this software, we realized that when performing a search, it does not show very old results for a specific word, it only shows the most recent results and skips the old results. This affects the search for some specific information, I hope you can expand the search system.

What recommendations would you give to someone considering this product?

One of the main reasons why I would recommend Slack is because it has been a software that has greatly helped my work area to be able to communicate with other sectors of the company, it has allowed us to share ideas, solutions and provide new support material. In addition, Slack helps us to debate, generate discussions and solve them online. It is a software that helps the user to work regardless of the distance in which they are, it is always effective to share opinions. It is cheap software, with very affordable plans.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

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