What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Henry J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Great Customer Support and Features.
Likeliness to Recommend
What differentiates Slack from other similar products?
Great customer support I have ever seen in my career.
What is your favorite aspect of this product?
Slack offers a spotless and simple to-utilize interface. I've been involving this stage for more than a year and I'm so cheerful how makes correspondence more straightforward with my partners. For the overall issues, refreshes, questions about our work, we've made a channel to move every data all at once. Not slacks just permits you to construct solid correspondences between your colleagues yet it likewise permits you to more draw in with others in various channels connected with your inclinations. With the new video call and voice message refreshes, Slack addresses each of my issues at the present time!
What do you dislike most about this product?
The main thing I don't like with regards to Slack is the absence of capacity. Some of the time I really want to glance back at a portion of the discussions I made with my colleagues however because of the restricted stockpiling, I can't track down them in the pursuit history.
What recommendations would you give to someone considering this product?
You ought to go with the leeway for business correspondence it is a business chief has bunches of component for designers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shaunak P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Slack is for Modern and New Era communications!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a very professional tool but still seems to be a user-friendly chat application. Using Slack is much easier as it comes with a Mobile application which is such a convenient way to support team collaborations when working remotely.
What is your favorite aspect of this product?
Slack is a communication platform for teams and companies to work efficiently and nicely. There is no lag in real-time communication from private channels to the public and among my fellow colleagues. everything is under the admin's control. The integration of third-party software with slack is amazing ( Jira, Confluence, Google Calendar, etc.). The schedule sends feature is absent in other alternatives like Rocket Chat.
What do you dislike most about this product?
I find Slack as a very productive and customer-centric product, but I feel that giving custom notification with volume and intensity control while working on other important stuff could be a nice add-on feature to this product because the loss of focus during is work hits the most.
What recommendations would you give to someone considering this product?
If you are willing to shift your existing team communication platform, Slack can be given a chance as it includes a lot of features that can create differences between other alternatives like Skype Business, Rocket. Chat, etc.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Harold M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Accessible plans for general communication.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is far superior software to the vast majority of competitions, such as Microsoft Teams. It is better because it offers a more professional interface, more ordered through communication channels while Teams focuses on general communication, it does not have the same order. Also, with Slack I get to enjoy a wide variety of built-in bots while Teams only gives me the ability to have one built-in bot. It is also important to highlight how easy it is to use Slack, it is a simple platform to manage and understand around its functions, while Teams is more difficult to configure and use due to the fact that it is linked to Microsoft 365.
What is your favorite aspect of this product?
My favorite aspect of Slack is the fact that you can sort your chat channels through a quick setup. With just a few clicks, Slack allows me to modify existing channels and allows me to add or remove members from a specific channel. Another thing I like is that Slack has an excellent notification system, it notifies me via SMS, email and phone notification when I've been mentioned in a message or if my presence is required in a chat channel. I also love being able to send all kinds of files and documents via Slack, it's a quick process to upload files and send them.
What do you dislike most about this product?
The main things I dislike about Slack is the search system. When we started using Slack, we didn't notice that the search system was a bit limited. After some time using this software, we realized that when performing a search, it does not show very old results for a specific word, it only shows the most recent results and skips the old results. This affects the search for some specific information, I hope you can expand the search system.
What recommendations would you give to someone considering this product?
One of the main reasons why I would recommend Slack is because it has been a software that has greatly helped my work area to be able to communicate with other sectors of the company, it has allowed us to share ideas, solutions and provide new support material. In addition, Slack helps us to debate, generate discussions and solve them online. It is a software that helps the user to work regardless of the distance in which they are, it is always effective to share opinions. It is cheap software, with very affordable plans.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service