What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Bill L.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Nov 2023
A reliable tool but not as intuitive as MS Project
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The built in analytics
What is your favorite aspect of this product?
The timekeeping and reporting
What do you dislike most about this product?
Setting up the projects
What recommendations would you give to someone considering this product?
Make sure you allow time to trainl.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Less Effective Service
- Vendor Friendly Policies
Gagandeep S.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great solution to Project Management but pricely
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The best part of it is that you get everything under the same umbrella of ServiceNow and Integrates very well if you are already using other modules of ServiceNow
What is your favorite aspect of this product?
Good reporting and analysis considering all the data resides in ServiceNow for various aspects of the program
What do you dislike most about this product?
Difficult to convince leadership on cost for this and prove the business benefit over other tools
What recommendations would you give to someone considering this product?
Add some more stuff in default version rather than convoluted pricing model
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel T.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good but raw product, enhancements are scarce
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The completeness in services provided. With Project, Program, Portfolio, Resource, Demand Management in a single platform, with reporting and analytics and an ITSM structure to support, makes ServiceNow a pioneer in PPM offerings.
What is your favorite aspect of this product?
UX/ UI is friendly and easy to implement. The trainings for Partners are pretty good and really supports the implementers.
What do you dislike most about this product?
There’s really no improvement from version to version, it’s the same thing every year and they earn a lot of money from licensing but close to 0 is employed in product enhancement.
What recommendations would you give to someone considering this product?
Resource and timesheet management is pretty raw and requires a lot of customisation to make it work.
Pros
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
- Reliable
Cons
- Commodity Features
- Less Generous
- Slower Product Innovation
