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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Thaigarajan R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A life changing product that will never disappoint

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

There are many difference in servicenow which i like that is much more better that the previous product I use, where this product is flexible in creating a task, easy to generate reports and one single page of handling the incident management and all the functions are placed in the correct column.

What is your favorite aspect of this product?

Customizing the ticket view using the functions of search and filters accordings to my needs and to my team members needs, this has made us to safe a lot of time than search each and every tickets from other sources.

What do you dislike most about this product?

This product is so perfect that I have no dislike so far of using, it has made my life working in the team so easy by providing the reports that my management needs on each and every incidents and changes

What recommendations would you give to someone considering this product?

I would highly recommend this product since its very flexible and functions placed are so perfect. It will be a great product for the management since it can generate reports easily and even you can customize the view to your likings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Darshan P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Best ITSM Tool

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Completely follows the ITSM Framework which makes easier for Operations team

What is your favorite aspect of this product?

Out of the box Features and minimal development requirements

What do you dislike most about this product?

Customizations are not migrated to the next version or iteration

What recommendations would you give to someone considering this product?

Easy to implement complete ITSM solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harry P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Ensure service stability

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow has helped us to set up a platform where incidents, change requests and problem tickets can be raised and assigned to respective product teams

What is your favorite aspect of this product?

Ability to merge related incidents so that one single parent incident exists

What do you dislike most about this product?

Integeration with other third party products is not well established and needs improving

What recommendations would you give to someone considering this product?

A must have tool to ensure any service disruptions are handled and also to have a portal for customers to raise issues via service desk

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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