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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Somkant M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Good OOTB ITSM modules, easy custom possibilities

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

OOTB plug amd play modules are as per industry standards, with dashboards just reflecting the need of organization, moreover customization is easy.

What is your favorite aspect of this product?

OOTB modules as per industry standards along with ease of customization wherever required

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Use OOTB modules to allign with industry standards, this will provide easy and speedy implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Manu P.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

IT Service Management in a convenient bundle:SNOW

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

The Integration into our Infrastructure is really appreciable

What is your favorite aspect of this product?

Infrastructure Integration itself

What do you dislike most about this product?

Too much detailed

What recommendations would you give to someone considering this product?

Just go get it and you will see the ease of IT Service management using Service Now

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Charlie F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

It is a master of all

What is your favorite aspect of this product?

The configuration management

What do you dislike most about this product?

The price as it's expensive

What recommendations would you give to someone considering this product?

Work with a 3rd party to implement

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Generous Negotitation

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