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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Yukti G.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Must use tool for ITSM and production and support.

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

Ease of use User experience User interface Integration with other applications

What is your favorite aspect of this product?

Reports and dashboards

What do you dislike most about this product?

Navigation menu can be confusing sometimes

What recommendations would you give to someone considering this product?

Implement in your organization for production support

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Usman Z.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

ServiceNow : Complete ITSM Solution

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

I have been part of IT industry since 11 years now and used many ITSM Tools. ServiceNow is widely used tool among all markets. with rich feature set it is go to tool for any organization.

What is your favorite aspect of this product?

There are a lot of favorite features of this tool including Incident, Request & Problem management, Change Management, Configuration Management and Asset Management.

What do you dislike most about this product?

To be honest there is nothing to be dislike about this tool. some may say that Interface is little old fashioned but its never been issue for me.

What recommendations would you give to someone considering this product?

ServiceNow ITSM tool is market leading with having all features set which any enterprise needs to fulfil day to day tasks. I have using SN since 2016 on almost daily basis and it made my life very easy in terms of task management and tracking. This is go to Tool for any enterprise having small to high traffic. Need specialist to configure but later IT team can easily manage it and get maximum benefit out of it.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Dennis N.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product!

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Service Management from other similar products?

User friendly

What is your favorite aspect of this product?

Reports generated by the system

What do you dislike most about this product?

I dislike none

What recommendations would you give to someone considering this product?

It's a nice product and budget friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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