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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Michael S.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Feature rich, great tool

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Well thought out development strategy with end-user always in mind

What is your favorite aspect of this product?

Ease of implementation of new functionalities

What do you dislike most about this product?

Licencing complexity

What recommendations would you give to someone considering this product?

Great product, implement it incrementally

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Saves Time

Ing. Julston D.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

The biggest difference about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Unlike other platforms, ServiceNow was natively designed in the cloud and it shows.

What is your favorite aspect of this product?

The chat module.

What do you dislike most about this product?

It has a lot features and make a little longer to adapt.

What recommendations would you give to someone considering this product?

try to see what is your need and select the specific modules.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sunil L.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great tool to manager IT support services !

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Service Now is a great tool to manage services which includes many things - Incidents, Changes, Problem and knowledge management. It has customizing reports options and many customizing queries based on your requirements.

What is your favorite aspect of this product?

Based on your requirements you can make query and make is favorites and also dashboard which are pre-designed are giving very good glimpse.

What do you dislike most about this product?

No dislike for this superb product.

What recommendations would you give to someone considering this product?

I recommend to have this tool as this has very good integration between Incidents, changes and problem along with knowledge management.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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