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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Muhammad A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Great Features

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Breadth of Features

What is your favorite aspect of this product?

Data management and ease of usability

What do you dislike most about this product?

all features are best

What recommendations would you give to someone considering this product?

Best for data and ticket management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Satyajit C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Best product got ITSM without any doubt!!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Easy to use and great reporting capabelitites

What is your favorite aspect of this product?

This is built completely in clound and there is no platform dependancy.

What do you dislike most about this product?

Its bit expensive.

What recommendations would you give to someone considering this product?

Great product. Even it is epensive. Go for it.

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Reliable

Cons

  • Vendor Friendly Policies

Kofi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Superb ServiceNow

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow has a total package for service management. Incident are easily linked to assets. Change Request are easily linked to Assets and you can easily read the history of tickets.

What is your favorite aspect of this product?

I love the fact that you can build your own reports and make analysis. It made it easier for my weekly report. Unlike the current SysAid we use, which you will have to ask vendor to build most customized reports at a cost.

What do you dislike most about this product?

May be I did not take time to experience a dislike of the product

What recommendations would you give to someone considering this product?

It is the best ITSM product i have ever used

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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