What is Sentione?
Social Listening and AI Customer Service Automation Boost your customer service from social listening tool AI conversational bots
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sentione?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Trend Analysis
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Campaign Execution
Social Media Channel Integration Inbound
Social Post Archival
Dashboards and Visualization
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Sentione Reviews
Ankit S.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2023
Excellent product, very easy to integra
Likeliness to Recommend
What differentiates Sentione from other similar products?
Focus on core features
What is your favorite aspect of this product?
Esay to use
What do you dislike most about this product?
More customization options can be added
What recommendations would you give to someone considering this product?
Go for it, since it will provide value from first day onwards
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ewa S.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
Great software to understand Voice of Customers
Likeliness to Recommend
What differentiates Sentione from other similar products?
Great support helps to navigate the tool in best way for organisation. Great knowledge on industry best practices that help get better experience and results
What is your favorite aspect of this product?
Unlimited amount of keywords and advanced search mode
What do you dislike most about this product?
That at the end of the day tool is limited by data from Meta, Twitter or Instagram and you wish to get more, but they stop you :)
What recommendations would you give to someone considering this product?
Test out 3 tools from different price ranges to understand that getting SaaS for 50$ isn't giving you experience close to the tool for 500$
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Salini K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Perfect Solution for Expanding Sales Opportunities
Likeliness to Recommend
What differentiates Sentione from other similar products?
Sentione is a platform that automates customer service interactions using artificial intelligence. The program uses proprietary algorithms to scan the internet (including social media, portals, forums, and blogs) throughout the world, gather public comments, and then analyze the data for useful consumer insights. Customers' online discussions may be managed across different channels using the unified interaction module, which allows customer support representatives to reply from a single platform. These all things are unique in Sentione from other similar products.
What is your favorite aspect of this product?
The dashboard's various options are extremely appealing to me. In the statistical area, I select my project and am shown a wealth of audience information such as gender, geography, and the days and hours of the week when most mentions are published. There are also several charts that previous tools lacked. Because of the engagement and interest of cross-functional teams, the screen-sharing option has been quite beneficial to us.
What do you dislike most about this product?
Occasionally, I don't get mentions, but this is usually due to my incorrect setting, which needs to be corrected, but this is to be expected. Apart from that, everything appears to be in order. I should also point out that they have excellent customer service and are always willing to assist, so even when I encountered issues, they were always willing to assist.
What recommendations would you give to someone considering this product?
If you want to keep tabs on things like brand equity, social media activity, and where people are talking about your company, this is the solution for you. Just be sure to set up a meeting so that you can get off on the right foot. I recommend giving it a shot and getting in touch with SentOne so they can explain how the system is working and teach you how to establish projects.
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Caring