SendGrid Email Marketing Customer Reviews 2024

What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

Company Details

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

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2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

8 Top Rated Features

2022

SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

4% Negative

5% Neutral

91% Positive

Pros

Acts with Integrity
Efficient Service
Performance Enhancing
Generous Negotitation

Kamal D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Robust deliverability

Likeliness to Recommend

8 /10

What differentiates SendGrid Email Marketing from other similar products?

Its Focus on transactional email's, comprehensive Analytics, powerful API, and also user friendly features like simplified campaign management, not to forget the email templates.

What do you dislike most about this product?

As email volume increases, the cost can escalate significantly, which i feel could be a concern for businesses with growing email needs and limited budgets.

What recommendations would you give to someone considering this product?

1. Evaluate your email needs 2. Use the free trial. 3. If you have technical resources, explore SendGrid’s API for integrating email functionality into your applications. This can enhance your email workflows and provide custom solutions

Pros

Includes Product Enhancements
Continually Improving Product
Reliable
Performance Enhancing

Rimsha K.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

E-mail delivery with speed.

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

Scalability is Sendgrid's strongest property from my experience. We regularly send out tons of automated newsletters and transactional emails on a daily basis. Sendgrid gets them delivered to recipients inbox in seconds , regardless of the volume or whether the recipient uses a private domain , yahoo, gmail hotmail etc The aforementioned high delivery rate is the most important part of any email marketing solution and Sendgrid does this very well.

What is your favorite aspect of this product?

Although this is not specific to Sendgrid, I think that Sendgrid's code editor is easy to use for me and my peers . It provides key code editing features like syntax highlighting and one-click code synchronization. The availability of the aforementioned two features on Sendgrid's code editor, ensures we can design email templates from scratch from within the Sendgrid dashboard.

What do you dislike most about this product?

Just like every other email marketing solution, Sendgrid provides an email templates library. However , the templates on the library have never been fit for the purpose of any of our email campaigns. This is the one aspect of my experience with Sendgrid, which I criticize.

What recommendations would you give to someone considering this product?

I readily recommend Sendgrid to anyone looking at deploying an email marketing solution with the caveat that , high technical expertise is needed to maximize the quality that Sendgrid offers.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

zein q.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Create, monitor and analyze campaigns

Likeliness to Recommend

10 /10

What differentiates SendGrid Email Marketing from other similar products?

SendGrid is easy to use, and navigation is very smooth. SendGrid integrates functionality, organizes a knowledge base of customer data, and facilitates list segmentation, helping to efficiently design campaigns tailored to each list's trends.

What is your favorite aspect of this product?

I love that SendGrid serves as our lead prospecting management hub, where automation, segmentation, and scheduling improve follow-up and enable us to regularly target them with promotional emails. SendGrid captures it all, simplifies analysis of campaign results, and clearly explains response parameters and other interactions. The templates are excellent and provide an important starting point to start producing impactful campaigns.

What do you dislike most about this product?

SendGrid restricts us from modifying the specified customization or making some changes, I like having more freedom to make some adjustments from time to time.

What recommendations would you give to someone considering this product?

SendGrid helped us focus more on customer needs during campaigns. Also, thanks to comprehensive reports, we gained documented knowledge about our ability to influence and the extent of customer response to our campaigns, which enabled us to maintain continuity of corrective actions that support our achievement.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

SendGrid Email Marketing

What is SendGrid Email Marketing?

Company Details

Need Assistance?

Awards & Recognition

SendGrid Email Marketing Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love SendGrid Email Marketing?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Surveys and Polling Ability to survey customers and gather feedback.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SendGrid Email Marketing Reviews

Kamal D.

Robust deliverability

Likeliness to Recommend

Pros

Rimsha K.

E-mail delivery with speed.

Likeliness to Recommend

Pros

zein q.

Create, monitor and analyze campaigns

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Email Delivery

Mobile Optimized

A/B Testing

Auto-Responders

Campaign Management

Basic Reporting and Analytics

Dynamic Content

Surveys and Polling

Segmentation

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training