Sauce Labs Customer Reviews 2024

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Sauce Labs

Composite Score

7.7 /10

CX Score

7.8 /10

24 Reviews Write a Review

What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 79

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Development Use

Dashboards, Analytics and Reporting

Test Run Workflow Manager

Cloud Device Farm (Physical and Simulator)

Process Simulation

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Sauce Labs Reviews

Arjun B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

One of the best device labs which provides devices

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

As per me, if a product solves my basic problem of mobile testing for both manual and automation that is one of a good product. So Sauce labs are doing that job in a very favorable manner and all the tools provided are awesome. UI is very good and easy to use. Other than that the support for multiple mobile vendors with different OS combinations and multiple browsers with major combinations are supported in this platform and readily available to use. More than all these this vendor is very reliable and approachable, I mean the customer support is very good in solving all our queries in time and fast. lastly, availability is good.

What is your favorite aspect of this product?

Reliability and availability of the product at all times and resolving all our queries in time within a day or so.

What do you dislike most about this product?

We had a comparison with other similar vendors and sauce labs is a little slow when compared to others, i mean the UI is heavy.

What recommendations would you give to someone considering this product?

Go for it, its one of the best when compared to other vendors in the similar category.

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

Chris H.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

SauceLabs has basically everything you need

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

Their support is 2nd to none. Whether I needed a trial or some pricing negotiated, or some technical guidance, they are always there. Very willing to help and always very friendly.

What is your favorite aspect of this product?

The fact it's so easily integrated into almost anything - from ALMs, to CI (Jenkins/etc) to testing frameworks. It makes your life as a tester that much easier.

What do you dislike most about this product?

Sometimes while using SauceConnect secure tunneling, it gets slow. Recommend adding more VPN tunnels in more geographic areas.

What recommendations would you give to someone considering this product?

Evaluate against BrowserStack and LambdaTest to see which fits you best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joel P.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Very good product Mobile App Testing

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

the ease of use

What is your favorite aspect of this product?

it's support of continous and automation testing

What do you dislike most about this product?

none at the moment

What recommendations would you give to someone considering this product?

try the free version available to confirm it meets your business needs

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Sauce Labs Reviews

Arjun B.

One of the best device labs which provides devices

Likeliness to Recommend

Pros

Chris H.

SauceLabs has basically everything you need

Likeliness to Recommend

Pros

Joel P.

Very good product Mobile App Testing

Likeliness to Recommend

Pros

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1
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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Development Use

Dashboards, Analytics and Reporting

Test Run Workflow Manager

Cloud Device Farm (Physical and Simulator)

Process Simulation

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training