Sauce Labs Customer Reviews 2024

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Sauce Labs

Composite Score

7.7 /10

CX Score

7.8 /10

24 Reviews Write a Review

What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 79

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Development Use

Dashboards, Analytics and Reporting

Test Run Workflow Manager

Cloud Device Farm (Physical and Simulator)

Process Simulation

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Sauce Labs Reviews

Oscar N.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

SauceLabs Cloud-based testing platform

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

SauceLabs is a clould-based service that enables an easy and scalable framework for automating web and mobile testing and provide integration features.

What is your favorite aspect of this product?

Multi-browser API integration Virtual and physical devices Vendor support.

What do you dislike most about this product?

Some devices have low performance in real-time test execution.

What recommendations would you give to someone considering this product?

Identify all the product features and establish a well-defined framework for testing and integration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Curtis M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use, scales with you as your product grows

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

Sauce Labs offers services like many other products out there, what differentiates them is their dedication to your success. Their support services team will work with you on implementation and ensure your success.

What is your favorite aspect of this product?

Ease of use is the first thing that comes to mind. Whether you are using Selenium or Cypress or any of the other automated testing frameworks they have a solution for you.

What do you dislike most about this product?

If I could change one thing it would be the cost. The price is completely justified BUT it creates a hurdle that QA teams have to help our managers get over in order to utilize full features.

What recommendations would you give to someone considering this product?

Jump in with both feet and reach out to the support team right away. They have a free trial that you should utilize in your first 14 days. Once you start the trial set up a meeting with a support rep and let them help you get the implementation going.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pradeep K.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Saucelabs end user reviewy

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Licensing model (private vs public) Hosting model Coverage of browsers and OS Coverage of devices and mobile platforms

What is your favorite aspect of this product?

Availability of private vs public devices

What do you dislike most about this product?

Slowness Availability

What recommendations would you give to someone considering this product?

Select the product based on usage pattern If availability is critical, sign up for premium support

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

How We Deliver

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Sauce Labs Reviews

Oscar N.

SauceLabs Cloud-based testing platform

Likeliness to Recommend

Pros

Curtis M.

Easy to use, scales with you as your product grows

Likeliness to Recommend

Pros

Pradeep K.

Saucelabs end user reviewy

Likeliness to Recommend

Pros

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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Development Use

Dashboards, Analytics and Reporting

Test Run Workflow Manager

Cloud Device Farm (Physical and Simulator)

Process Simulation

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training