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SAP Marketing Automation Suite Logo
SAP Marketing Automation Suite Logo
SAP

SAP Marketing Automation Suite

Composite Score
7.9 /10
CX Score
7.9 /10
Category
SAP Marketing Automation Suite
7.9 /10

What is SAP Marketing Automation Suite?

Deliver meaningful engagements based on customer context and consent, anticipate and deliver on needs with machine-driven intelligence and close the loop on measurement to ensure performance and budget optimization.

Company Details


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Awards & Recognition

SAP Marketing Automation Suite won the following awards in the Marketing Platforms - Enterprise category

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SAP Marketing Automation Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Marketing Automation Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Marketing Automation Suite?

2% Negative
10% Neutral
88% Positive

Pros

  • Fair
  • Continually Improving Product
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 88

Email Marketing Automation

91

Social Media Marketing Management

91

Multi Channel Integration

90

Advanced Campaign Management

88

Advanced Data Segmentation

87

Marketing Asset Management

87

Marketing Analytics

87

Community Marketing Management

86

Marketing Workflow Management

85

Marketing Operations Management

83

Mobile Marketing Management

82

Vendor Capability Ratings

Average 86

Ease of Customization

89

Quality of Features

89

Usability and Intuitiveness

88

Ease of Implementation

87

Ease of IT Administration

87

Breadth of Features

87

Ease of Data Integration

87

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Vendor Support

80

SAP Marketing Automation Suite Reviews

Evelyn J.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Helpful cloud computing software

Likeliness to Recommend

10 /10

What differentiates SAP Marketing Automation Suite from other similar products?

Personalized, connected experiences made possible by SAP Marketing Cloud boost customer conversion, foster brand loyalty, and boost marketing's financial impact. Deliver impactful interactions based on the context and consent of the client, foresee demands using machine-driven information, and meet them, as well as close the loop on measurement to assure performance and cost optimization.

What is your favorite aspect of this product?

With some basic knowledge, even a non-technical person may utilize this program. At CVS Heath, we are now using this technology for cloud marketing. Every day, we send about 1000 emails, and their durability and dependability are excellent. Your trust in your capacity to reach your clients grows when analytics are readily available.

What do you dislike most about this product?

Undoubtedly, this tool will also need to be improved over time, just like every other tool. The user interface (UI) appears more business-oriented, which would be friendlier and make it more inviting to beginners. I occasionally have problems with the support staff. My problems don't get fixed right away.

What recommendations would you give to someone considering this product?

In the majority of our initiatives, SAP Marketing Cloud is typically used in tandem with SAP Commerce to enhance marketing efforts and increase traffic to the e-commerce site. Although they always work together, we often build it as a different project from the ecommerce project.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cira G.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great Marketing Platform For Business

Likeliness to Recommend

9 /10

What differentiates SAP Marketing Automation Suite from other similar products?

As a marketing platform, this software offers more than a business needs and comes at a manageable cost too makes it attractive for business use,.

What is your favorite aspect of this product?

I like that the marketing platform is resourceful It is easy to use and makes handling business marketing needs easy

What do you dislike most about this product?

The software great and hasn't failed so I must say it is flawless

What recommendations would you give to someone considering this product?

This software offers the best there is when it comes to marketing and so I recommend it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Optimize and stable tools available in market

Likeliness to Recommend

8 /10

What differentiates SAP Marketing Automation Suite from other similar products?

There are two main areas where I found this tool more useful and efficient 1. The browser forensics are very potent and enable us to target both known and unknown audiences. 2. The procedures and automation make our lead gen virtually straightforward.

What is your favorite aspect of this product?

The best feature of SAP Marketing Cloud is that it provides real-time client data as well as targeted target group communication with unique quotes. Since many of our audience members view our emails on mobile devices, the responsive design has been beneficial. Overall we had a wonderful and full of benefits journey with it and want to continue we it for further growth.

What do you dislike most about this product?

It can be difficult without a dedicated person to set up, configure, and maintain it. There are fewer professionals in this field. Finding the ideal team for a successful implementation is somewhat difficult.

What recommendations would you give to someone considering this product?

Marketing Cloud contains many APIs that may be used to integrate many systems, including CRM and social media. We mostly use it for lifecycle marketing and working with current clients, so we have a lot of automated campaigns that can respond to contact events. If you combine it with SAP CRM, this will be a good option.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Caring