What is Sana Commerce?
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sana Commerce?
Pros
- Reliable
- Respectful
- Generous Negotitation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
ERP Integration
Multi-Storefront
Multi-Language Support
Shopping Cart Management
Catalog Management
Order Management
Content Localization
Content Management
Payment Processing
Guided Selling
Reporting and Analytics
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Sana Commerce Reviews
Esteban D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Most valuable if you are B2B and/or have an ERP
Likeliness to Recommend
What differentiates Sana Commerce from other similar products?
Pre-built B2B features are very helpful and can customize most of the site. The pre-integration with some ERP's (like Dinamix AX) is extremely valuable to get your data updated in real time
What is your favorite aspect of this product?
The pre-integration with some ERP's (like Dinamix AX) is extremely valuable to get your data updated in real time
What do you dislike most about this product?
The lack of 24hr support, they only offer "public" support on tuesdays and thursdays (if you haven't pre-purchased a premium support package) This evoques a very slow response service and also once you customize something, you'll need development hours to place it back (even if its a default feature)
What recommendations would you give to someone considering this product?
If you're going to customize some features, be aware that you'll need development hours to place it back (even if its a default feature) and look for a support hour block to hire
Pros
- Respectful
- Acts with Integrity
- Friendly Negotiation
- Trustworthy
Wesam K.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Worth the investment
Likeliness to Recommend
What differentiates Sana Commerce from other similar products?
The breadth of features and deep integration with ERP
What is your favorite aspect of this product?
Easy to learn, easy to use, quick to deploy.
What do you dislike most about this product?
Customisations can be costly
What recommendations would you give to someone considering this product?
Ensure your data is organized and cleaned up.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sjoerd V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2021
Sana has a great integration with SAP, but pricey
Likeliness to Recommend
What differentiates Sana Commerce from other similar products?
The smooth ERP SAP integration
What is your favorite aspect of this product?
That Sana is IN our SAP software, not an additional tool.
What do you dislike most about this product?
Content creation is difficult on the frontend. Including product descriptions and it can't handle product versions.
What recommendations would you give to someone considering this product?
If you business rules are complicated with pricelists, stock, materials and you need an integrated solutions with SAP - this is what you are looking for.
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Reliable