Sana Commerce Customer Reviews 2024

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Sana Commerce

Composite Score

8.2 /10

CX Score

8.5 /10

20 Reviews Write a Review

What is Sana Commerce?

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers.

Company Details

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Awards & Recognition

Sana Commerce won the following awards in the B2B eCommerce category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

Sana Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sana Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sana Commerce?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Respectful
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 87

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Average 89

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Sana Commerce Reviews

Wesam K.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Worth the investment

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

The breadth of features and deep integration with ERP

What is your favorite aspect of this product?

Easy to learn, easy to use, quick to deploy.

What do you dislike most about this product?

Customisations can be costly

What recommendations would you give to someone considering this product?

Ensure your data is organized and cleaned up.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Madelyne V.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

All the integration you need for SAP ERP

Likeliness to Recommend

10 /10

What differentiates Sana Commerce from other similar products?

It's integrated with your ERP. It is on constant sync with your data and when you have a pretty big portfolio, it's extremely useful as you don't have to manually syncronize warehouse count with a spreasheet and so on.

What is your favorite aspect of this product?

It's easy to use and they provide you access to Sana University, an online course for you to take to learn all features for Sana admins. Their support team is attentive and try to provide you with different solutions for a problem in case it's needed.

What do you dislike most about this product?

It should have training and support mostly on other languages. I had no problem because I speak english but for other companies, the full access to Sana knowledge can be limited. They do have a growing team on Colombia (I'm located in Latin America) that would help you through all the process and they are great people!

What recommendations would you give to someone considering this product?

You need to have a project program for this as it not only involves IT department but all departments. You will need to prepare to contact your vendor so they can provide you with information and so on. The most taxing part of this project is organizing the catalog and reviewing each product title, descriptions and images (those are the most basic fields that you will be updating). You must inform your ERP partner of this too as they can provide with support regarding server configuration of the ERP to external users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Sana Commerce

What is Sana Commerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Sana Commerce Ratings

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Sana Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Content Localization The solution provides support for multiple languages and currencies.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sana Commerce Reviews

Wesam K.

Worth the investment

Likeliness to Recommend

Pros

Madelyne V.

All the integration you need for SAP ERP

Likeliness to Recommend

Pros

Most Popular Sana Commerce Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

BigCommerce

SAP Commerce Cloud

FastSpring

Title

Feature Ratings

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization