Salesforce Sales Cloud Enterprise Customer Reviews 2024 |

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

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Sales Engagement Platforms

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Sales Enablement

Translation missing: en.product_page.ratings.score 8.6

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Conversation Intelligence

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Salesforce Sales Cloud Enterprise Reviews

Jessica M.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

you get out of it what you put in it

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

You own the product in a sense. You can customize a lot to fit your business and needs however you need someone to learn how to configure and maintain it. The more someone knows and understands what Salesforce can do and how to do, the more you can get out of it. The technology is great and it opens the door for you to use it in so many ways. The reports and dashboards can really bring accountability to different groups and if leadership can buy in, then you'll be more successful. There is also a lot of help out there in the community which is great for someone learning to become an admin.

What is your favorite aspect of this product?

How customizable it is and how much you can use Salesforce for (not just sales)

What do you dislike most about this product?

Sometimes it may involve more clicks than desired. In a fast paced modern and technology heavy world, it may not always do what you want it to. For example, there aren't as many drag and drop features ability. Sometimes new set of features is packaged into a new product and you may need other apps integrated into Salesforce to get other functionality needed.

What recommendations would you give to someone considering this product?

Think through if there will be someone internally or a managed service partner that will be able to maintain, improve, and constantly configure Salesforce to get the most value. Understand how it will specifically help your business and processes and not just the high level prettiness of it all. Go deep into demos.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Caring

Andres M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

is a great product, user friendly, easy to learn

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I dont have enough information to compare.

What is your favorite aspect of this product?

It is very user friendly, easy to learn and to implement. Fast and responsive UI

What do you dislike most about this product?

I dont have enough information for tjhis.

What recommendations would you give to someone considering this product?

I little bit pricey if you are buying different modules from salesforce

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

Margareth L.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A solution that has grown over the years

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Efficiency in efforts associated with sales in general, allows professionals to have control in each sales process, helping to have more efficient connections with clients and bring them proposals that are more oriented to their hobbies or needs, following up on searches like this. such as contact management in less time than others

What is your favorite aspect of this product?

The tool has an analysis system that allows information related to customers to be managed and that they are the ones who can continue to be part of the organization, thanks to artificial intelligence systems, this tool meets the requirements in sales and marketing because it has gone innovating in recent years, even reaching many countries worldwide

What do you dislike most about this product?

There are no problems when it comes to implementing it as an efficient sales and business tool in the cloud

What recommendations would you give to someone considering this product?

I recommend it for more direct relationships with customers and increase sales in general

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

How We Deliver

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Jessica M.

you get out of it what you put in it

Likeliness to Recommend

Pros

Cons

Andres M.

is a great product, user friendly, easy to learn

Likeliness to Recommend

Pros

Cons

Margareth L.

A solution that has grown over the years

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support