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Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

840 Reviews Write a Review

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Translation missing: en.product_page.ratings.score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Lucia D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A really good CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.

What is your favorite aspect of this product?

Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates

What do you dislike most about this product?

The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information

What recommendations would you give to someone considering this product?

Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Ana Carla R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Number one CRM in the world!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The sky is the limit, we can make various customizations and adapt whatever solution is needed.

What is your favorite aspect of this product?

Personalization and customization.

What do you dislike most about this product?

Flows could be created dynamically like page layout constructions.

What recommendations would you give to someone considering this product?

Excellent product, if you want to have a 360 view of your customer, service and marketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elin J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Platform to optimize your business processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud offers us a comprehensive platform that includes product data, marketing analytics, customer data, billing data, sales activity, and deal channels. This allows us to make the connections between all the pieces we need to create a complete picture of the performance of our employees, the performance of our services and also how our customers choose to interact with us.

What is your favorite aspect of this product?

We can segment customers, customize outreach, centralize and organize lead capture and tracking, and forecast sales trends. Additionally, the system helps us develop and improve outreach initiatives for potential clients, which increases conversion rates.

What do you dislike most about this product?

Salesforce can be somewhat pricey, particularly for startups or companies with tight budgets. Expenses for customization, extra features, and licensing can mount up.

What recommendations would you give to someone considering this product?

For almost every industry and business model, Sales Cloud provides an almost comprehensive solution to manage every aspect of an organization's need to track and generate leads, sales, contacts, and interactions. All things considered, Sales Cloud has not only made our sales procedures simpler, but it has also made a significant growth contribution to our business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Lucia D.

A really good CRM

Likeliness to Recommend

Pros

Ana Carla R.

Number one CRM in the world!

Likeliness to Recommend

Pros

Elin J.

Platform to optimize your business processes.

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support