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Salesforce.com Inc

Salesforce CPQ

Composite Score

8.5 /10

CX Score

8.8 /10

60 Reviews Write a Review

What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

Company Details

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative

9% Neutral

91% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 81

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Visual Configuration

Catalog Management

Renewal Management

Guided Selling

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Salesforce CPQ Reviews

Fabian H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Complex but well integrated into SalesCloud

Likeliness to Recommend

7 /10

What differentiates Salesforce CPQ from other similar products?

Salesforce CPQ has a seamless integration with Salesforce SalesCloud and offers features like complex pricing models, product configuration, and quoting.

What is your favorite aspect of this product?

Indeed, the síntegration with the Salesforce Platform

What do you dislike most about this product?

The cost and the fact that many features seem to be not finished in development

What recommendations would you give to someone considering this product?

Before choosing Salesforce CPQ, evaluate your business's specific needs and complexity. Consider how its features, integration with Salesforce CRM, and overall ecosystem align with your specific sales process and technological/administrative capabilities.

Pros

Continually Improving Product
Includes Product Enhancements
Reliable
Unique Features

Cons

Less Effective Service
Vendor Friendly Policies
Under Delivered

Fabian H.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Complex but capable, worth the money

Likeliness to Recommend

7 /10

What differentiates Salesforce CPQ from other similar products?

Salesforce CPQ differentiates from similar products through the seamless integration with Salesforce SalesCloud and MarketingCloud.

What is your favorite aspect of this product?

CPQ is very capable and customizable. Besides that, it is rich in features so you really can do mostly everything your business needs.

What do you dislike most about this product?

Salesforce CPQ is a very capable but highly complex products.

What recommendations would you give to someone considering this product?

If you decide for CPQ, make sure you have your users trainedand took care about proper change management.

Pros

Reliable
Respectful
Includes Product Enhancements
Helps Innovate

Cons

Vendor's Interest First
Under Delivered

Scott H.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

The original CPQ!

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

It is hosted within Salesforce so that us a huge plus. We only need to manage 1 contract with 1 vendor, and our Salesforce admins can jump in and make some adjustments to CPQ whenever required. It's a classic platform that many admins have used before, so that's a big win-- you don't necessarily need to hire someone so specialized for a niche product.

What is your favorite aspect of this product?

You can almost do anything you need to if you're okay with lots of customizations and change management. Hyper flexible solution when it comes to product management, product rules, quote line editor, etc. If you need it built a certain way, with the skilled talent they can do it-- but it comes at a cost of over-customizing a tool.

What do you dislike most about this product?

I'd love an easier way to modify Quote documents. At the moment it is very rules-based and not very customizable. Other solutions are very flexible when it comes to 100% editing a document their system generated. Often I'm finding myself needing to edit the CPQ generated document in PDF just to accomplish a one-off customization.

What recommendations would you give to someone considering this product?

Try before you buy! Very difficult tool to maintain if you start customizing it too far. So other solutions may fit your simplistic needs better.

Pros

Helps Innovate
Performance Enhancing
Saves Time
Fair

How We Deliver

Salesforce CPQ

What is Salesforce CPQ?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Salesforce CPQ Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Salesforce CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce CPQ Reviews

Fabian H.

Complex but well integrated into SalesCloud

Likeliness to Recommend

Pros

Cons

Fabian H.

Complex but capable, worth the money

Likeliness to Recommend

Pros

Cons

Scott H.

The original CPQ!

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Product and Service Configuration

Quote Development and Administration

Application Integration

Discounting Management

Reporting and Analytics

Workflow & Approvals

Visual Configuration

Catalog Management

Renewal Management

Guided Selling

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness