What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Samuel J.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Very useful for the management of orders
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
It is very fast and efficient software
What is your favorite aspect of this product?
It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools.
What do you dislike most about this product?
It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools.
What recommendations would you give to someone considering this product?
great value
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nelson F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Digital commerce that serves customers
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
In professional terms, it is a good investment for entrepreneurs who innovate and who require sales systems that offer reports on each commercial process without being complicated. This tool stands out because it is one of the characteristics of the platform that has grown the most in recent years in as for commerce on the web
What is your favorite aspect of this product?
I like it because it gives customers faster shopping experiences without making them feel insecure, plus they can choose the destinations as well as the dates they want deliveries, a fairly customizable feature of this type of system
What do you dislike most about this product?
It is not an expensive tool and it is one of the versions of a well-known trading company, so I have no criticism of this tool.
What recommendations would you give to someone considering this product?
Helps customers feel that they are served in a personalized way digitally and in real time
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Caring
Ramon J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Very productive and with multiple applications.
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
It is a leading product on the market with multiple functionalities, it is compatible with a large number of third-party applications, it was a product that we already knew and it was the one that best suited our needs.
What is your favorite aspect of this product?
It can be adapted according to the requirements that are needed in the company, it allows you to design or organize your user panel, it tracks user interactions to identify potential customers that later become a sale, you can use multiple applications to add additional functionalities.
What do you dislike most about this product?
the user interface is sometimes very slow, the price is a bit high.
What recommendations would you give to someone considering this product?
It is a solution which you can quickly configure, if you need a specific functionality there are hundreds of third-party applications, it helps you boost and manage your sales.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
