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Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Agentforce Sales
8.8 /10

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

3% Negative
7% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Agentforce Sales Reviews

Gary C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Plenty of features sometimes complicated to use

Likeliness to Recommend

7 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Breadth of data points

What is your favorite aspect of this product?

in depth tracking of my deals. ability to see history and if anyone else has worked on that account

What do you dislike most about this product?

somewhat complicated

What recommendations would you give to someone considering this product?

make more intuitive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayank A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Customer relationship management Software

Likeliness to Recommend

9 /10

What differentiates Salesforce Agentforce Sales from other similar products?

SalesForce has API integration facility which help other applications to deal with Customer relationship

What is your favorite aspect of this product?

The Favorite aspect of the salesforce is that it is one-stop for managing the customer relationship

What do you dislike most about this product?

There is nothing to be disliked in SalesForce as of now

What recommendations would you give to someone considering this product?

Highly recommended others use the salesforce as the CRM tool

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Tony y.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A good CRM which is best for tracking sales

Likeliness to Recommend

7 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise is considered to be the best CRM when it comes to managing your clients and gives you control over from even before knowing the lead until you close the deal and even after during the after sales stages.

What is your favorite aspect of this product?

My favorite aspect of Salesforce cloud is that its fully customizable according to your company's needs and allows you to control the access of the data to whomever you want.

What do you dislike most about this product?

The cost of implementing Salesforce cloud is high, so not all the companies will have access to this solution, especially if you want to add packages then the cost will become even higher

What recommendations would you give to someone considering this product?

I recommend visiting Salesforce website and ask them for a demo account and speak to their sales people to see if and how the solution will be good for them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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