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Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Agentforce Sales
8.8 /10

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

3% Negative
7% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Agentforce Sales Reviews

Destiny H.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

1 Force only, Salesforce.

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Having worked with Salesforce Sales with multiple clients, the options and customization are limitless. This software allows you to have multiple tabs open providing organized multitasking. Salesforce Sales can be used as a bridge to interact with consumers, and keep data easily. Essentially it's your go-to CRM.

What is your favorite aspect of this product?

My favorite aspect is Sandbox. Sandbox is a practice environment for employees like me to test and practice out the system, and become familiar with the system before going into the live environment.

What do you dislike most about this product?

There aren't any current dislikes about the product.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise gives buyers complete control with customization to ensure each consumer endures a smooth professional interaction. If you're looking to improve your employees' level of service, easily view statistics, and keep up with your employees and trends with one system, then this will be the go-to.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro G.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent management tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Unlike other tools, we can say that this is unique since you can have all the necessary information to keep sales processes up to date and follow up on pending negotiations and potential customers.

What is your favorite aspect of this product?

What I like most about this tool is that it is very friendly, the tools are intuitive, which makes it very easy to use, its functionality when you enter data from databases.

What do you dislike most about this product?

Since we've been using this tool, we can say that we haven't found any flaws in it, since Salesforce has everything it takes to provide detailed monitoring of each person involved in the customer-company business relationship.

What recommendations would you give to someone considering this product?

One of the reasons why I can recommend this tool is because it allows you to control and measure all processes, both administrative and sales, it is wonderful.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Still the go-to CRM of choice — complacency kills

Likeliness to Recommend

9 /10

What differentiates Salesforce Agentforce Sales from other similar products?

It's like comparing a V12 engine to a V8 or V6, the others are still going to be plenty powerful for most of your likely needs; however, if you want to take things to that next level where you have all the pieces in play to stretch it's legs and setup the product in the way that makes it most effective then you will find a noticeable difference between this and competitors. That being said, a tiny percentage of companies are positioned in such a way and are capable of understanding how to strategically tie it all together to make the most effective use of Salesforce, especially at it's price point.

What is your favorite aspect of this product?

It has everything under the sun under its hood and if you are a skilled Salesforce user, and really have an advanced grasp of the product and it's features/capabilities, there really is nothing out there that really competes from top to bottom.

What do you dislike most about this product?

It's lightning integration was a great addition from a UX standpoint, but they need to really give the product a 360 and assess whether it's become more of a hazard to the key aspects that a modern revenue engine requires to be effective.

What recommendations would you give to someone considering this product?

Salesforce is still the number CRM of choice and the best of breed, especially for companies at the enterprise level. That being said, any startups that are in hypergrowth or earlier stage and looking to scale have other more cost effective options out there now that are way more user friendly and have a breadth of features that are more practical. Do not just consider Salesforce anymore, just because you've always used it or because of the name.

Pros

  • Enables Productivity
  • Performance Enhancing
  • Security Protects
  • Reliable

Cons

  • Leverages Incumbent Status
  • Less Efficient Service
  • Slower Product Innovation

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