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Salesforce.com Inc

Salesforce Agentforce Sales

Composite Score

8.8 /10

CX Score

8.9 /10

938 Reviews Write a Review

What is Salesforce Agentforce Sales?

The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Salesforce Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Sales?

3% Negative

7% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 9.1

View Salesforce Agentforce Sales in this category (opens in a new tab)

Conversation Intelligence

Translation missing: en.product_page.ratings.score 9.0

View Salesforce Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Lead Management

Translation missing: en.product_page.ratings.score 8.9

View Salesforce Agentforce Sales in this category (opens in a new tab)

Salesforce Agentforce Sales Reviews

Salih K.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Legacy CRM Tool

Likeliness to Recommend

8 /10

What differentiates Salesforce Agentforce Sales from other similar products?

I have never experienced more suitable CRM tool

What is your favorite aspect of this product?

I like detailed consumer information tables which is available on lightning systems.

What do you dislike most about this product?

Sometimes, we experience glitches while loading important data

What recommendations would you give to someone considering this product?

I would recommend them to get every training that is available.

Pros

Inspires Innovation
Over Delivered
Reliable
Performance Enhancing

Carl O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Extremely in-depth sales and marketing tool

Likeliness to Recommend

7 /10

What differentiates Salesforce Agentforce Sales from other similar products?

It is simply the most 'all-encompassing' CRM on the market. Whatever you need, Salesforce can provide it. They have easily the most integrations available, to allow it to seamlessly slot in to your currently processes.

What is your favorite aspect of this product?

My favourite aspect is the reporting. Of all the CRMs I have used, the sheer depth of reports and data you can access it incredible. Whatever your data and dashboard needs are, Salesforce can meet them.

What do you dislike most about this product?

While being such an an all encompassing tool is a special quality, for some businesses like my own this is just not needed. I work for a smaller technology business and we don't need a CRM that has all the bells and whistles, we want an easy to use platform to allow for easy collaboration, and for me Salesforce doesn't allow this.

What recommendations would you give to someone considering this product?

For a larger business with lots of users, I think Salesforce will be perfect. However, it is not worth the price if you are not using it to it's full potential.

Pros

Fair
Trustworthy
Respectful
Client Friendly Policies

Ashley M.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great features.

Likeliness to Recommend

8 /10

What differentiates Salesforce Agentforce Sales from other similar products?

Salesforce Sales Cloud offers robust mobile capabilities, allowing users to access critical information and collaborate with the team from anywhere, facilitating flexibility and on-the-go productivity.

What is your favorite aspect of this product?

Salesforce Sales Cloud excels in integration, allowing seamless connectivity with other Salesforce products and a wide range of third-party applications.

What do you dislike most about this product?

The pricing of Salesforce Sales Cloud can be a limitation for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

Carefully assess your budget and business requirements to determine whether Salesforce Sales Cloud is the right fit. Consider alternatives if the pricing or feature set doesn't align with your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Salesforce Agentforce Sales

What is Salesforce Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Salesforce Agentforce Sales Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Lead Management

Salesforce Agentforce Sales Reviews

Salih K.

Legacy CRM Tool

Likeliness to Recommend

Pros

Carl O.

Extremely in-depth sales and marketing tool

Likeliness to Recommend

Pros

Ashley M.

Great features.

Likeliness to Recommend

Pros

Most Popular Salesforce Agentforce Sales Comparisons

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Oracle CX Sales

SAP CRM

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Oracle PeopleSoft CRM

HubSpot Sales Hub

Title

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support