What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAgentforce Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Agentforce Sales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Collaboration
Analytics and Reporting
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 9.1
View Agentforce Sales in this category (opens in a new tab)
Conversation Intelligence
Translation missing: en.product_page.ratings.score 8.9
View Agentforce Sales in this category (opens in a new tab)
Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
View Agentforce Sales in this category (opens in a new tab)
Lead Management
Translation missing: en.product_page.ratings.score 8.9
View Agentforce Sales in this category (opens in a new tab)
Agentforce Sales Reviews
Rebecca S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
The ease of integrations with other platforms is clutch
What is your favorite aspect of this product?
Everything is very collaborative, and you can keep track of all your tasks in one place.
What do you dislike most about this product?
It takes some coding knowledge to be able to customize fields. I let IT do it.
What recommendations would you give to someone considering this product?
If you can swing the price, do it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rohan R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to learn, vast implementation.
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Salesforce Sales Cloud Enterprise stands out because it lets businesses tweak the CRM to fit their needs without needing a coding expert. It grows as a company does, fitting both small startups and big enterprises. What makes it special is how easily it meshes with other apps, giving businesses a complete tool to smoothen sales and connect with customers.
What is your favorite aspect of this product?
What's really cool about Salesforce Sales Cloud Enterprise is that businesses can shape it to fit how they work without needing tech experts. It's like a customizable tool that grows with your company, whether you're just starting or already big. And it's not just a standalone thing – it easily connects with other apps, making sales and connecting with customers smoother. It's like having a personalized assistant for your business!
What do you dislike most about this product?
So some people say Salesforce Sales Cloud Enterprise can be a bit expensive, especially for small businesses. If you're not super techy, it might take a bit to figure it all out – not the easiest thing to use. And, here and there, users have mentioned the system acting up, slowing down or taking breaks unexpectedly. So, while it has its good points, these things could be a hassle for some folks but I on the development side does not dislike anything about the product.
What recommendations would you give to someone considering this product?
If you're thinking about Salesforce Sales Cloud Enterprise, first, figure out exactly what your business needs and if the cost fits your budget. Be ready for a learning curve, and consider if the features align with your long-term goals. It's a powerful tool, but making sure it's the right match for your business is key.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lucia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
A really good CRM
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.
What is your favorite aspect of this product?
Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates
What do you dislike most about this product?
The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information
What recommendations would you give to someone considering this product?
Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
