What is Salesforce Agentforce Sales?
The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Agentforce Sales Reviews
Rebecca S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
The ease of integrations with other platforms is clutch
What is your favorite aspect of this product?
Everything is very collaborative, and you can keep track of all your tasks in one place.
What do you dislike most about this product?
It takes some coding knowledge to be able to customize fields. I let IT do it.
What recommendations would you give to someone considering this product?
If you can swing the price, do it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lucia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
A really good CRM
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.
What is your favorite aspect of this product?
Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates
What do you dislike most about this product?
The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information
What recommendations would you give to someone considering this product?
Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Carlos I.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2025
Best CRM on the market!
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
The way that different users from different areas all have different screens and interfaces that do not involve anyone else.
What is your favorite aspect of this product?
The way you can follow up on project closing and implementation across different team members.
What do you dislike most about this product?
The mobile app is not at the same level as the browser version.
What recommendations would you give to someone considering this product?
To take a look at the mobile app befor using it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
