Rocket.Chat Customer Reviews 2024

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Rocket.Chat

Composite Score

6.9 /10

CX Score

6.7 /10

21 Reviews Write a Review

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

4
Since last award

79 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Average 75

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Rocket.Chat Reviews

Kamande G.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Collaboration Software - Rocket.Chat

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

What makes Rocket.Chat unique is the act that it also doubles up as web conferencing solution for business.

What is your favorite aspect of this product?

I like the multiple web conferencing features It makes workplace collaboration easy It is seamless to use and interact with

What do you dislike most about this product?

Never had problems with Rocket.Chat. It has been a great solution.

What recommendations would you give to someone considering this product?

I'm recommending Rocket.Chat because it offers great features and more so makes business collaboration easy.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Vishal M.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic Tool for chat support

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

Easy to integrate and reliable

What is your favorite aspect of this product?

Very secure and best for chat services

What do you dislike most about this product?

Nothing that I can share here

What recommendations would you give to someone considering this product?

Best tool for chat support and very easy to integrate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Matthias M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Awesome Communication Tool

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

It is very customizable and the cost is relatively cheaper than other vendors.

What is your favorite aspect of this product?

It is super easy to add different communication channels and services as per the business needs. It also makes it easy to distinguish between the core team and the client team communication.

What do you dislike most about this product?

I love everything about this product. However, I believe the user interface could be improved a bit to have that modern look like the other tools.

What recommendations would you give to someone considering this product?

If anyone is looking to build their own custom communication tool or the nature of the business is very agile, I highly recommend trying this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

How We Deliver

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

84 Likeliness to Recommend

4 Since last award

79 Plan to Renew

6 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Notifications Tool alerts business of an application generated event.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Rocket.Chat Reviews

Kamande G.

A Great Collaboration Software - Rocket.Chat

Likeliness to Recommend

Pros

Vishal M.

Fantastic Tool for chat support

Likeliness to Recommend

Pros

Matthias M.

Awesome Communication Tool

Likeliness to Recommend

Pros

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Mattermost

Title

4
Since last award

6
Since last award

2
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Feature Ratings

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support