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QuestionPro Inc

QuestionPro

Composite Score

7.0 /10

CX Score

7.2 /10

9 Reviews Write a Review

What is QuestionPro?

Design the perfect survey, add multiple question types, logic, and customized branding. You can deploy in seconds and analyze in real-time. With free survey software, you can access over 88 features and customizable templates.

Company Details

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QuestionPro Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

75 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love QuestionPro?

0% Negative

23% Neutral

77% Positive

Pros

Trustworthy
Caring
Fair
Acts with Integrity

Feature Ratings

Average 84

Multi-Channel Distribution

3rd-Party Integrations

Mobile Support

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Templates & Question Library

Data Analysis and Visualization

Collaboration

Multi-Media Support

APIs and Integration

Vendor Capability Ratings

Average 77

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

QuestionPro Reviews

Allan M.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Awesome Surveys with powerful analytics!

Likeliness to Recommend

10 /10

What differentiates QuestionPro from other similar products?

Ease of configuration, variety of templates and powerful reporting module

What is your favorite aspect of this product?

I love that I can configure and launch a survey in minutes

What do you dislike most about this product?

What I have not completely enjoyed is the support provided by the CX Team

What recommendations would you give to someone considering this product?

Go for it, great value for the cost and very intuitive!

Pros

Continually Improving Product
Reliable
Trustworthy
Client Friendly Policies

How We Deliver

Events

QuestionPro

What is QuestionPro?

Company Details

Need Assistance?

QuestionPro Ratings

82 Likeliness to Recommend

75 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love QuestionPro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

QuestionPro Reviews

Allan M.

Awesome Surveys with powerful analytics!

Likeliness to Recommend

Pros

Title

Feature Ratings

Multi-Channel Distribution

3rd-Party Integrations

Mobile Support

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Templates & Question Library

Data Analysis and Visualization

Collaboration

Multi-Media Support

APIs and Integration

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support