What is Qualtrics CoreXM?
One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CoreXM?
Pros
- Trustworthy
- Fair
- Performance Enhancing
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Branching and Logic
Questionnaire Design/Survey Builder
Collaboration
APIs and Integration
Multi-Channel Distribution
Customizable Branding
Templates & Question Library
Role and User Management
Mobile Support
3rd-Party Integrations
Data Analysis and Visualization
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
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Qualtrics CoreXM Reviews
Billy L.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jun 2021
Feature packed, well supported, but pricey.
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
Qualtrics has done a good job of bringing most survey features, functions, styles, etc under one platform. From mobile surveys, sms delivery, website pop-ups to conjoint survey and results simulators, they really do have it all. With so many powerful tools, they provided a very quick responding and personable support resources capabilities whether through email, chat, phone call or video conference. Because they are able to stay in business all these years, they constantly update and improve on the platform in both usability and features. Unfortunately, the cost is much more than the nearest competitor.
What is your favorite aspect of this product?
The do listen to their customers and make improvements to the software. The support staff is not afraid of showing you work arounds to functionality that may not currently exist.
What do you dislike most about this product?
Cost. Sometimes we do ask ourselves if we really needed to buy the Ferrari of survey tools. But for those instances where a special survey method or combination of features only available in Qualtrics is absolutely needed, you're glad you have the right tools on hand. Happens more than you think if you are doing a lot of research.
What recommendations would you give to someone considering this product?
Learn as much info as you can from other Qualtrics clients about pricing. It's not something that has fixed cost levels. Licenses/contracts are very custom and negotiation is key to getting you the best deal possible.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cons
- Less Generous
- Charges for Enhancements
Mitchell T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2021
Effective Tool for Gathering Consumer Feedback
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
I would need more experience with it and its competitors in order to give a solid answer to this question.
What is your favorite aspect of this product?
The learning curve is rather gentle for a first time survey-builder.
What do you dislike most about this product?
There are competitors out there that help you build more aestethically pleasing & immersive experiences for digital surveys .
What recommendations would you give to someone considering this product?
Consider the cost/benefits of the product alongside other options like SurveyMonkey and Typeform, etc.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Reliable
Cons
- Less Caring
- Wastes Time
Saanjh B.
- Role: Consultant
- Industry: Other
- Involvement: Initial Implementation
Submitted Jun 2021
Very User Friendly
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
It is very easy to use.
What is your favorite aspect of this product?
The learning curve is not too steep so you can easily learn how to use it.
What do you dislike most about this product?
Some functions can be difficult to find.
What recommendations would you give to someone considering this product?
Use the support documents and guides created.
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Respectful
Cons
- Charges for Enhancements
