What is ProProfs Knowledge Base?
Easily create online knowledge base, user manuals, documentation & more.
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Get AssistanceProProfs Knowledge Base Ratings
Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
89 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Knowledge Base?
Pros
- Respectful
- Client Friendly Policies
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Reporting and Analytics
Configurable Knowledge Repository
Multi-Language Support
Rich Text Editor
Role-Based Access
API Integration
Multiple File Type Support
Workflow and Approval Management
Bulk Actions
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Breadth of Features
ProProfs Knowledge Base Reviews
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Aug 2021
ProProfs is an excellent tool from a great leaders
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing