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Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details


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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

84

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

81

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

79

Paycom Screenshots

Paycom Downloads

Paycom Videos

Paycom Reviews

Caitlynn D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to navigate for all users!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom HCM automates just about all processes as well as integrates with other products which is a unique feature compared to most other products for the price. Through the automated processes we are able to stay up to date and have correct data.

What is your favorite aspect of this product?

The training resources are endless with Paycom which has aided all users. The user interface is beautiful and easy to learn how to use for both HR, management and employees. I love how Paycom is always updating their software and the fact it can be used on multiple platforms and devices.

What do you dislike most about this product?

There is nothing I dislike about Paycom.

What recommendations would you give to someone considering this product?

Paycom is very user friendly, easy to learn, and very innovative so this would be an excellent product for anyone with employees. Employees have access to information relevant and accessible to them, managers can make updates, and HR can automate processes needed on their end. Overall a great product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jamaal D.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Paycom streamlines everything!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom HCM is different than most products because just about everything is included whereas most other products have to have separate products for different items. With everything being in one place, it makes most processes run much more smoothly and efficiently.

What is your favorite aspect of this product?

Paycom HCM offers systemwide integration. If you enter or change something in one place, it is updated anywhere else relevant so less data re-entry. Employees also have the ability to make changes on their end which cuts down HR employee's time.

What do you dislike most about this product?

About a year ago I disliked the mobile app user interface, however, I can tell it's been updated making viewing items much easier, so I currently have no complaints! This goes to show they care about client's complaints and concerns and make a change.

What recommendations would you give to someone considering this product?

Any business that has employees would greatly benefit from Paycom. Employees can clock in/out, complete onboarding tasks, enroll in benefits, request PTO, submit reimbursements and view schedules. Managers/HR can update promotions/pay, submit feedback, run reports, view financials, and much more!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shrinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Streamlining employee details

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom HCM is efficient in storing the information of the workforce available in the company and also help in performance analysis and during payrolls

What is your favorite aspect of this product?

The user interface is well designed with a simple dashboard which can be used to filter and fetch the details of the employee quickly

What do you dislike most about this product?

The Sync between data backups take time and occur only at regular intervals in a day, if backup is to be restored the intermittent data could be lost

What recommendations would you give to someone considering this product?

A good payroll and HR solution which can seamlessly manage the workforce in an organisation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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