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Okta

Okta Identity Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.9 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Fair
  • Reliable
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

92

Web Cloud Single Sign on (SSO)

90

Activity Monitoring Alerts

88

Identity Governance

87

Provisioning Deprovisioning

87

Privileged Access Management

86

Access Request Management

84

Password Management

84

Mobility Support

83

Advanced Provisioning

83

Reporting

83

Vendor Capability Ratings

Average 84

Business Value Created

86

Ease of Data Integration

85

Quality of Features

85

Ease of Customization

84

Usability and Intuitiveness

84

Ease of IT Administration

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Availability and Quality of Training

83

Vendor Support

82

Okta Identity Cloud Reviews

Brandon L.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust identity and access management

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

Okta automates the creation, management and deletion of user accounts in applications and systems, reducing errors and improving efficiency. In addition, it uses artificial intelligence and machine learning to detect and prevent security threats, such as phishing attacks and data breaches.

What is your favorite aspect of this product?

Easy to deploy and use. Significantly improves security. Simplifies access to applications for users. Reduces operational costs. Excellent technical support.

What do you dislike most about this product?

Can be costly for organizations with many users.

What recommendations would you give to someone considering this product?

Okta Identity Cloud is a comprehensive and scalable IAM solution that can help improve security, simplify application access and meet regulatory requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Het P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Needs better User interface and integration.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

It has better multi-factor authentication features which makes tool secure for organization.

What is your favorite aspect of this product?

Better Security features

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Totally buy this product and worth it

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Sumit P.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good Features

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out for its unified approach to identity management, extensive integration ecosystem, advanced security features, scalability, and user-friendly experience, making it a comprehensive and adaptable solution for organizations of all sizes seeking robust identity and access management capabilities.

What is your favorite aspect of this product?

One standout aspect of Okta Identity Cloud is its extensive integration ecosystem, which enables seamless connection and management of various applications and systems. This flexibility empowers organizations to leverage their existing technology stack while easily integrating new tools, fostering agility and innovation in identity management.

What do you dislike most about this product?

some users may find the pricing structure of Okta Identity Cloud to be complex or potentially costly, particularly for organizations with large user bases or complex identity management needs. Additionally, while Okta offers a wide range of features and capabilities, some users may encounter a learning curve when initially setting up and configuring the platform to meet their specific requirements. However, with adequate training and support, these challenges can be effectively addressed.

What recommendations would you give to someone considering this product?

For organizations considering Okta Identity Cloud, I recommend thoroughly evaluating your identity management needs, starting with a pilot or proof of concept to assess its suitability, investing in training and support for your team, planning for seamless integration with existing infrastructure, and staying updated on new features and best practices to maximize the benefits of the platform and enhance your organization's identity management practices and security posture.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Helps Innovate

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