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Nextiva Inc

Nextiva ONE

Composite Score

8.1 /10

CX Score

8.0 /10

37 Reviews Write a Review

What is Nextiva ONE?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details

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Awards & Recognition

Nextiva ONE won the following awards in the Unified Communications as a Service category

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3 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Nextiva ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva ONE?

4% Negative

0% Neutral

96% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 82

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Average 81

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Nextiva ONE Reviews

Chris W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Nextiva offers standout reliability

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

Nextiva is internet-based and delivers a big business phone experience to the company. What makes Nextiva so impressive is tye sheer number of features available including custom call routing, team-based call distribution, as well as time-based routing

What is your favorite aspect of this product?

It offers AI assistance that we leverage in everything from taking notes, recording amd summarizing calls, and setting up workflows. It's easy to forward, transfer or block calls

What do you dislike most about this product?

The system should be able to tell us when my team members are speaking too fast or slow. This will help us determine how to handle our customers in a more convenient way

What recommendations would you give to someone considering this product?

Nextiva offers a phone system that's built for any type of business. Nextiva can easily handle your business's call volume so you can be able to connect with clients and customers and identify weak spots in your team's performance

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elizabeth B.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Brilliant VoIP phone system for all businesses

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

Nextiva has an integrated digital receptionist feature that enables us to direct incoming calls to specific extensions and set up personalized greetings for callers

What is your favorite aspect of this product?

The Voicemail transcription feature allows me to read my voicemail message instead of listening to it. I receive an SMS notification with a link to the transcript anytime I have a new message

What do you dislike most about this product?

The Nextiva mobile app has some bugs which is a significant disadvantage in today's world. I can only use the service with my phone if I download the Nextiva app, which is not user-friendly

What recommendations would you give to someone considering this product?

Nextiva allows you to manage your calls, contacts, and other information quickly and efficiently. Through Nextiva businesses can route calls to any device, including desk phones, mobile phones, tablets, and computers

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oscar M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Nextiva stands up well against its competitors

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

Nextiva stands out from its competition by providing powerful built-in tools and advanced features that help ensure we have everything we need to manage connections by phone, instant messaging, video, text, and email

What is your favorite aspect of this product?

Most actions are accompanied by pop-up instructions, prompts and drop-down menus with all of the information needed to complete a desired action correctly

What do you dislike most about this product?

Popular CRM integrations and Visual voicemail only offered on higher-tier plans

What recommendations would you give to someone considering this product?

Get a glimpse of how Nextiva works without committing a plan by signing up for a seven-day free trial

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Nextiva ONE

What is Nextiva ONE?

Company Details

Need Assistance?

Awards & Recognition

Nextiva ONE Ratings

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Nextiva ONE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Nextiva ONE Reviews

Chris W.

Nextiva offers standout reliability

Likeliness to Recommend

Pros

Elizabeth B.

Brilliant VoIP phone system for all businesses

Likeliness to Recommend

Pros

Oscar M.

Nextiva stands up well against its competitors

Likeliness to Recommend

Pros

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Title

Feature Ratings

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration