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Nextiva Inc

Nextiva ONE

Composite Score

8.1 /10

CX Score

8.0 /10

37 Reviews Write a Review

What is Nextiva ONE?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details

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Awards & Recognition

Nextiva ONE won the following awards in the Unified Communications as a Service category

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3 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Nextiva ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva ONE?

4% Negative

0% Neutral

96% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 82

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Average 81

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Nextiva ONE Reviews

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Easy to use and would definitely recommend it.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Sheldon K.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

easy to use, great pricing

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

customer care excells

What is your favorite aspect of this product?

unit customizable to needs at each desk

What do you dislike most about this product?

longer wait times at times with support

What recommendations would you give to someone considering this product?

great choice, understand how the services work

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Renee J.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"Nice tool with good customer service."

Likeliness to Recommend

8 /10

What differentiates Nextiva ONE from other similar products?

The cost of membership in this program is far lower than that of similar programs.

What is your favorite aspect of this product?

I am really impressed with all of the functionality and personalization options that are available with this platform. There are even things that I really appreciate that I wasn't even aware I would want to have until after I purchased the product.

What do you dislike most about this product?

The software for mobile devices might use some improvements. Once I learned where everything were located, using it became a breeze. It would be great if there was a setting to determine whether or not the phone rings when a Nextiva call is received. When I am not available to take work calls on my mobile device, I have been just checking out of the app.

What recommendations would you give to someone considering this product?

I recommend this tool for its user-friendliness and its ability to add and manage users remotely from a variety of locations and states. Simple to integrate additional phones or gadgets.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

How We Deliver

Nextiva ONE

What is Nextiva ONE?

Company Details

Need Assistance?

Awards & Recognition

Nextiva ONE Ratings

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Nextiva ONE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Nextiva ONE Reviews

Easy to use and would definitely recommend it.

Likeliness to Recommend

Pros

Sheldon K.

easy to use, great pricing

Likeliness to Recommend

Pros

Renee J.

"Nice tool with good customer service."

Likeliness to Recommend

Pros

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Title

Feature Ratings

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration