This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Nextiva Voice Logo
Nextiva Voice Logo
Nextiva

Nextiva Voice

Composite Score
8.1 /10
CX Score
8.0 /10
Category
Nextiva Voice
8.1 /10

What is Nextiva Voice?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Nextiva Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

92 Plan to Renew

Up 1
Since last award

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
95%
Strategy & Innovation:
81%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Voice?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
4% Negative
0% Neutral
96% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 82

Secure Access

85

Call Management

84

Communications

84

Session Border Controller

84

Audio Transcription

83

Centralized Management Portal

82

Continuous UCC

82

Analytics Reporting

81

Mobility

81

Speech Access and Personal Assistant

81

Web & Desktop Conferencing

80

Vendor Capability Ratings

Average 81

Breadth of Features

84

Vendor Support

84

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Usability and Intuitiveness

79

Business Value Created

78

Ease of Data Integration

77

Nextiva Voice Reviews

Cassie G.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Nextiva helped us get through 2020

Likeliness to Recommend

10 /10

What differentiates Nextiva Voice from other similar products?

Customer support is easily accessible and responsive, the Nextiva App is a huge asset.

What is your favorite aspect of this product?

I have used the customer support line many many times, and they are always friendly and helpful.

What do you dislike most about this product?

We have had some shipping issues, but overall we are pleased with the products.

What recommendations would you give to someone considering this product?

Give them a try! The features that Nextiva offers have helped our office with smooth transitions to and from remote work, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Josh M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Nextiva is next level. Very transparent.

Likeliness to Recommend

7 /10

What differentiates Nextiva Voice from other similar products?

It allows you do actually track what your doing on a day to day basis in terms of calls and talk time. There are a lot of unique things you can do with Nextiva. We had a big board that displayed everyone's Nextiva analytics so we could compare ourselves to the other people we were working with. It's a great tool that we use on a day to day basis. There are a couple of other products similar but the support with Nextiva is next level.

What is your favorite aspect of this product?

My favorite aspect of this product would be the analytical part of Nextiva. Also some of the features that allow calls to be routed through my cell phone so I never really miss anything. Those would have to be my top two.

What do you dislike most about this product?

I wish there were some more third party integrations. Maybe there are and I'm just not aware of them. But I wish I could sync it with my CRM.

What recommendations would you give to someone considering this product?

Definitely weigh all of your options. But after looking at all of them. Nextiva is going to be pretty high on the list. The customer support I would say is one of the biggest things that you get. But you might not necessarily be able to see how good it is pre purchase. So Definitely take that into consideration.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

Most Popular Nextiva Voice Comparisons