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Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Patti B.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Connection on Powerful Tool

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Information is always timely and direct to specific person/group.

What is your favorite aspect of this product?

Every stakeholder is always on project status and updates.

What do you dislike most about this product?

Nothing as fail I can count on this software.

What recommendations would you give to someone considering this product?

Perfect in all departments and any business size.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Max R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Matter Most to Most Perfection

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

External collaboration is as successful as internal by real-time information to all parties.

What is your favorite aspect of this product?

Easy of use and automation and personalisation capabilities.

What do you dislike most about this product?

I have none of downside I can complain about.

What recommendations would you give to someone considering this product?

Enjoy all data security with real-time information to right people.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Madalina S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Streamlined Simplified Communication Solution

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

We are all able to stay organised on one page of updates and status enhancing internal and external collaboration on real-time.

What is your favorite aspect of this product?

Simple to use . Quick search. Safety of our data. Reliable support.

What do you dislike most about this product?

No dislike,am enjoying everything.

What recommendations would you give to someone considering this product?

Stay connected and updated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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