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MailerLite

MailerLite

Composite Score
8.9 /10
CX Score
9.2 /10
Category
MailerLite
8.9 /10

What is MailerLite?

MailerLite is an easy to use email marketing solution that helps to create advanced email marketing campaigns with features like automation, landing pages and surveys. It provides you with digital marketing tools to grow your audience faster and drive revenue smarter.

Company Details


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Awards & Recognition

MailerLite won the following awards in the Email Marketing category

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MailerLite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MailerLite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MailerLite?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

89

Segmentation

88

Dynamic Content

88

Email Templates

87

A/B Testing

86

Campaign Management

86

Contact Database

85

Mobile Optimized

85

Content Authoring

84

Text Messaging

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Ease of Data Integration

87

Ease of IT Administration

86

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

86

Business Value Created

85

Breadth of Features

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

MailerLite Reviews

Emily K.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Confusing to use but customer support is decent

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

It's more affordable than other products I researched and a little less confusing to implement and use

What is your favorite aspect of this product?

It's nicely segmented, and that part is easy to update

What do you dislike most about this product?

It's very confusing to do anything new on the platform because it was clearly written by and for tech people who know marketing inside and out

What recommendations would you give to someone considering this product?

Start with a free version to get used to it

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service

Antony M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use.

Likeliness to Recommend

8 /10

What differentiates MailerLite from other similar products?

MailerLite offers an intuitive drag-and-drop email editor that makes it easy for users to create visually appealing email campaigns without any coding knowledge.

What is your favorite aspect of this product?

Users can customize their emails with various fonts, colors, and styles using the rich text editor, allowing for creative and engaging content.

What do you dislike most about this product?

Its integration ecosystem is not as extensive as other email marketing tools, limiting flexibility for users who require integration with specific third-party applications.

What recommendations would you give to someone considering this product?

If your business relies heavily on specific third-party applications or platforms, ensure that MailerLite offers the necessary integrations to support your workflow.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Ardi S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Boosting Email Efficiency Through MailerLite

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

It expertly eliminates the manual effort of drafting one-off emails through customizable sequences featuring dynamic content blocks based on recipient actions. For example, when a prospect downloads a pricing guide from a landing page, they will be automatically enrolled in a 4-email path that focuses on value messaging, financing options, promotions, and next steps.

What is your favorite aspect of this product?

Additionally, contacts who have made medium-sized purchases recently will automatically receive satisfaction surveys and educational content on related products. By mapping common customer journeys, I can confidently set up tailored email paths that anticipate needs at every turn while closely tracking engagement. Automated sequences enable me to focus on higher-level campaigns while ensuring subscribers receive relevant communications based on their progress. MailerLite's insightful sequence reporting also enables constant optimization towards the most effective content.

What do you dislike most about this product?

Crafting sequences requires learning MailerLite's unique canvas structure, and occasionally duplicate sends occur due to user error when building complex conditional logic.

What recommendations would you give to someone considering this product?

B2B marketing teams that struggle to achieve personalization at scale should explore MailerLite's customer journey automation. It enables instant reactions to prospect behaviors and the delivery of highly personalized emails, allowing for one-on-one interaction with any size audience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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