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M-Files

M-Files ECM

Composite Score
7.5 /10
CX Score
7.7 /10
Category
M-Files ECM
7.5 /10

What is M-Files ECM?

M-Files is a Context-First document management system that delivers metadata-driven automation, workflow automation, and AI to improve classification, strengthen compliance, and enhance control over critical business content. M-Files is the only document management system native to Microsoft 365, extending Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content. Organizations gain more accurate AI outcomes, stronger governance, and maximized ROI on their Microsoft ecosystem. Book a Demo: https://bit.ly/4es8vNK Start a Free Trial: https://bit.ly/3NYze9K

Company Details


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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

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M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Effective Service
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 82

External Collaboration

100

Automatic/Template Free Invoice Processing

100

Case Management

100

Access Permissions Management

87

Mobile

86

File Approvals Esignatures

84

ECM Document Management

83

File Conversion

83

Ediscovery Audit Trail

80

Search

80

Workflow Process Automation

79

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Implementation

82

Quality of Features

80

Vendor Support

80

Breadth of Features

80

Ease of Data Integration

79

Business Value Created

79

Ease of Customization

77

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

73

M-Files ECM Screenshots

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M-Files ECM Reviews

Dena R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful yet powerful data storage space

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

M-files solution excels in every category, and with a little more effort, we can now convert a large number of manual tasks into advanced digital workflows. We chose M-Files after several discussions since it was the easiest to integrate into our existing system and gave stronger security controls for all data records within our firm.

What is your favorite aspect of this product?

Its modern feature kit is extensive, and the ease with which it interfaces with Microsoft programs makes it an excellent content services suite. M-files also has a wonderful and visually attractive graphical workflow editor that is quite useful for users who are unfamiliar with how to design, manage, and interface workflows with their environment.

What do you dislike most about this product?

It was the only time during implementation when we and our IT team were unsure whether it would be a good fit for our business or if, like others, it would make our work more difficult for us, and because its setup is complicated, it took a lot of time and money, but after that, we felt it was the best tool we had implemented.

What recommendations would you give to someone considering this product?

The content services market is vast, and the majority of them claim to offer safe and best information management storage space, but the fact that they only claim and don't deliver always costs our businesses a lot of time, resources, and money, so I recommend users don't waste their time on more complex and expensive software and instead go with M-files, which I am confident they will find fantastic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Samantha W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Superb content sharing and management suite

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

Our organization has implemented the major portion of content services suites in recent years, but no one has ever made us feel safe and secure. M-files, on the other hand, performed admirably and supplied us with the security and document management program we sought.

What is your favorite aspect of this product?

The interface and main layout are amazing, the security and scalability are better than any other system I have seen, and the workflow function is superior to any other feature that is highly configurable, arranged, and manageable. It has radically revolutionized the way we deal with paper documents and free us from paper management headaches once we fully comprehend it and learn how simple it is to digitize and manage our documents.

What do you dislike most about this product?

Newcomers will need to devote some time to it to completely grasp it, but the fact that it does not take a long time and does not tire you like others allows you to overlook its complexity concerns. If you're just a worker using it for content collaboration, you won't have any problems, but if you're an administrator, your job will be more difficult in the first few months because you won't know what's going on due to a lack of experience.

What recommendations would you give to someone considering this product?

Anyone considering it should look over the details and deployment alternatives and choose the best fit for their workplace. M-files is essential for every enterprise's desire to advance digital transformation strategies.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Dynamic ECM software for business

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Acts with Integrity

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