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M-Files

M-Files ECM

Composite Score

7.5 /10

CX Score

7.6 /10

31 Reviews Write a Review

What is M-Files ECM?

M-Files is a Context-First document management system that delivers metadata-driven automation, workflow automation, and AI to improve classification, strengthen compliance, and enhance control over critical business content. M-Files is the only document management system native to Microsoft 365, extending Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content. Organizations gain more accurate AI outcomes, stronger governance, and maximized ROI on their Microsoft ecosystem. Book a Demo: https://bit.ly/4es8vNK Start a Free Trial: https://bit.ly/3NYze9K

Company Details

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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Effective Service
Trustworthy
Client Friendly Policies

Feature Ratings

Average 82

External Collaboration

100

Automatic/Template Free Invoice Processing

100

Case Management

100

Access Permissions Management

Mobile

File Approvals Esignatures

ECM Document Management

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

M-Files ECM Screenshots

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files ECM Reviews

Samantha W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Superb content sharing and management suite

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

Our organization has implemented the major portion of content services suites in recent years, but no one has ever made us feel safe and secure. M-files, on the other hand, performed admirably and supplied us with the security and document management program we sought.

What is your favorite aspect of this product?

The interface and main layout are amazing, the security and scalability are better than any other system I have seen, and the workflow function is superior to any other feature that is highly configurable, arranged, and manageable. It has radically revolutionized the way we deal with paper documents and free us from paper management headaches once we fully comprehend it and learn how simple it is to digitize and manage our documents.

What do you dislike most about this product?

Newcomers will need to devote some time to it to completely grasp it, but the fact that it does not take a long time and does not tire you like others allows you to overlook its complexity concerns. If you're just a worker using it for content collaboration, you won't have any problems, but if you're an administrator, your job will be more difficult in the first few months because you won't know what's going on due to a lack of experience.

What recommendations would you give to someone considering this product?

Anyone considering it should look over the details and deployment alternatives and choose the best fit for their workplace. M-files is essential for every enterprise's desire to advance digital transformation strategies.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Caring

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Dynamic ECM software for business

Likeliness to Recommend

10 /10

Pros

Efficient Service
Caring
Saves Time
Acts with Integrity

Manar A.

Role: Sales Marketing
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

It is Practical, Easy to use and affordable.

Likeliness to Recommend

10 /10

What differentiates M-Files ECM from other similar products?

Practical. Not Complicated Easy to use. Pricing structure is affordable No hidden cost/fees.

What is your favorite aspect of this product?

Licensing part.

What do you dislike most about this product?

The marketing strategy it follows.

What recommendations would you give to someone considering this product?

I recommend this product for SMB.

Pros

Transparent
Includes Product Enhancements
Trustworthy
Respectful

Cons

Slower Product Innovation
Vendor's Interest First
Less Efficient Service

How We Deliver

Events

M-Files ECM

What is M-Files ECM?

Company Details

Need Assistance?

Awards & Recognition

M-Files ECM Ratings

83 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love M-Files ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

External Collaboration Ability to invite external participants to participate in team/collaborative workspaces, share files and work on processes together with internal participants.

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Case Management Ability to organise and manage related documents logically and intuitively in cases which can be opened / closed, linked to workflows and have unique retention.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

M-Files ECM Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files - The leading knowledge work automation platform

Three ways Knowledge Work Automation and AI will change the way we work in 2024

The Smarter Way to Work with Automation & AI

Enhance your digital experience with M Files & Microsoft Copilot

M-Files ECM Reviews

Samantha W.

Superb content sharing and management suite

Likeliness to Recommend

Pros

Dynamic ECM software for business

Likeliness to Recommend

Pros

Manar A.

It is Practical, Easy to use and affordable.

Likeliness to Recommend

Pros

Cons

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Schedule Your Call

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

External Collaboration

Automatic/Template Free Invoice Processing

Case Management

Access Permissions Management

Mobile

File Approvals Esignatures

ECM Document Management

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training