LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

Livechats integration abilities is unrivalled by any other helpdesk platform. Despite being a fantastic platform by default, we have successfully created new use-cases by simply integrating with third party business software solutions.

What is your favorite aspect of this product?

Livechat provides a multi-channel approach to customer engagement. We are not just communicating with customers on the website, but we are successfully initiating conversations on our social media pages and even on third party messenger platforms like WhatsApp.

What do you dislike most about this product?

There is nothing I dislike about Livechat or my experience with it. It is always a perfect ten.

What recommendations would you give to someone considering this product?

When it comes to customer engagement through an helpdesk software , Livechat is unrivalled.

What differentiates LiveChat HelpDesk from other similar products?

LiveChat is the best application and this platform provides instant access to customer service to our customers it reduces the workload on the customer care team and increases the response and work faster than manually. It provides real-time data and enables automated responses to reduce the load of typing.

What is your favorite aspect of this product?

It enables us to provide real-time responses to customer queries and it is easy for every user whether experienced or novice.

What do you dislike most about this product?

Live chat’s smartphone applications has some issues. Its look should be better and customized.

What recommendations would you give to someone considering this product?

The user interface was very clear to understand by our members so they did not take a lot of time to start using it. This helped us a lot to respond to our customer queries from time to time and this chat saved a lot of our time. This platform really worked well for us. This saved our time from answering common questions every time and automated the responses according to the questions.

What differentiates LiveChat HelpDesk from other similar products?

In our company technical support works 24 hours a day, so we urgently needed a software that would help us to organize and prioritize the tickets, to give a solution to the requests of our customers. Without a doubt, with HelpDesk we achieved that and much more.

What is your favorite aspect of this product?

It has a chat and instant messaging where we can answer some of our customers' questions immediately. There is also live chat, in case one of the agents is available to respond when requests cannot be solved remotely. I also like the fact that you can group several tickets with the same requests, which makes the work much easier for the agents and technicians. The best thing is that I don't always need to be in the system, as notifications arrive when a ticket arrives, without the need to be inside the program.

What do you dislike most about this product?

It is not a very intuitive system, so it costs a little to get familiar with it, but once you learn it, the work becomes much easier. Some emails arrive in the spam box, which has caused us to put clients on hold and cause discomfort. So we have had to constantly check the spam box to avoid this problem.

What recommendations would you give to someone considering this product?

HelpDesk is one of the most complete software for customer service and ticketing systems. It helps us to be more efficient in responding to customers and providing solutions to their problems, plus the team is more focused on their functions, more organized and we work smarter.