What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Get AssistanceLiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Sophie D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
A flawless choice, as far as I am concerned.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The level of automation that Livechat brings into our engagement with customers is simply unprecedented, from my professional experience. Livechats automation has brought inter-connectivity between Livechat and key software tools used regularly within my department and company as a whole. The above has led to more sales conversion and helped my department to build long term relationships with customers.
What is your favorite aspect of this product?
Livechat integrates with every other platform we use for engagement with customers, like our social media handles , and successfully integrates everything into a single box , making correspondence with customers a lot coordinated and efficient.
What do you dislike most about this product?
I make bold to say that Livechat is a flawless helpdesk solution , as far as organizing our chat-styled engagements with customers is concerned.
What recommendations would you give to someone considering this product?
For a streamlined customer engagement platforms, across key messaging platforms , Livechat is the tool to go for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Biati K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
A Perfect Software For Customer Care
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Deploying and using LiveChat HelpDesk is easy which isn't always the case with most competitors
What is your favorite aspect of this product?
I like that our customers find it easy to use LiveChat HelpDesk thanks to the UI It is highly customizable
What do you dislike most about this product?
No issues with LiveChat HelpDesk and it has been very essential
What recommendations would you give to someone considering this product?
For effective customer care, LiveChat HelpDesk is the real deal and I recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Anurag S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2022
Helpdesk for Ticket Management
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
it can be easily integrated with outlook or Gmail
What is your favorite aspect of this product?
The tool provide a free trial for 14 days which help us to evaluate if it is satisfying our business need and we should go ahead with it or not. it is a web application can be used easily.
What do you dislike most about this product?
Sometime notifications are not received instantly and there is a delay. Dashboard is bit disorganized. At beginning its bit difficult to understand.
What recommendations would you give to someone considering this product?
Tracking your customer issue through ticket process should be easy.
Pros
- Performance Enhancing
- Unique Features
- Client's Interest First
- Transparent
