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LiveChat HelpDesk Logo Award Winner Product Badge
LiveChat HelpDesk Logo Award Winner Product Badge
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LiveChat HelpDesk

Composite Score
9.3 /10
CX Score
9.2 /10
Category
LiveChat HelpDesk
9.3 /10

What is LiveChat HelpDesk?

HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.

Company Details


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Awards & Recognition

LiveChat HelpDesk won the following awards in the Customer Service - Midmarket category

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LiveChat HelpDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat HelpDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
89%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat HelpDesk?

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1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 91

Agent Scripting

94

Multi Channel Support

94

Analytics and Reporting

94

Mobile Customer Care

92

Agent Collaboration

92

Customer Community Management

92

Intelligent Search

92

Customer Service Workflow Management

89

Customer Self Service Capabilities

88

Customer Service Knowledge Management

85

Contact Center Integration

81

Vendor Capability Ratings

Average 91

Usability and Intuitiveness

93

Business Value Created

92

Quality of Features

92

Ease of Data Integration

92

Availability and Quality of Training

91

Vendor Support

91

Breadth of Features

90

Product Strategy and Rate of Improvement

90

Ease of Customization

90

Ease of Implementation

90

Ease of IT Administration

83

LiveChat HelpDesk Reviews

Cole W.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

LiveChat an Easy to Use Chat Program.

Likeliness to Recommend

9 /10

What differentiates LiveChat HelpDesk from other similar products?

Ease of Use. IT Support.

What is your favorite aspect of this product?

Ease of use. LiveChat is an easy-to-use LiveChat software that can easily be integrated and used by people of all backgrounds.

What do you dislike most about this product?

More advanced features are done via third parties integrations, which LiveChat could use more training and documentation on.

What recommendations would you give to someone considering this product?

Give it a shot. LiveChat's a great tool for anyone, but you won't know until you actually use it. It's not very robust, but if you are looking for an easy to use Chat software it does the job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Transparent
  • Charges for Enhancements

Bianca G.

  • Role: Student Academic
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

This was a great experience. Super simple and easy

Likeliness to Recommend

10 /10

What differentiates LiveChat HelpDesk from other similar products?

It’s very easy to use

What is your favorite aspect of this product?

That it’s simple

What do you dislike most about this product?

N/a.

What recommendations would you give to someone considering this product?

Weigh out all your options to see if this is best for you and your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ankur G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

A good lead generation and management software

Likeliness to Recommend

8 /10

What differentiates LiveChat HelpDesk from other similar products?

The main advantage is that it does not keep the blocks of chat as historical data

What is your favorite aspect of this product?

Advanced widget customization and notifications

What do you dislike most about this product?

Nothing to dislike as such the software is good for use

What recommendations would you give to someone considering this product?

Go for it, a trustworthy product

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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