What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Donna C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Product will not disappoint
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
LiveChat HelpDesk is a critical tool for any Contact Center / Customer Service department. It is a complete platform that will satisfy your all of your customer's needs. LiveChat HelpDesk is the perfect application for email management making multichannel communication easier and flow more efficiently.
What is your favorite aspect of this product?
My favorite aspect is Customization which allows us to maximize the tools offered and streamline our processes.
What do you dislike most about this product?
It does take some time to become familiar with all the tools and integrations offered.
What recommendations would you give to someone considering this product?
Check out all the tools and features available. There are many different integrations offered. Be thorough and see what works best for your business needs.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Fair
Cons
- Under Delivered
Justin B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Easy, convenient, and full of features!
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
LiveChat is simple to set up and easy to use. It integrates well with other platforms like ChatBot and Facebook Messenger, and it gave us methods of communicating with customers we previously lacked.
What is your favorite aspect of this product?
My favorite aspect of LiveChat is how we can integrate it with other messaging services customers use to ask questions or request service.
What do you dislike most about this product?
I don't have any major dislikes. I would recommend this product.
What recommendations would you give to someone considering this product?
Make a list of the various ways you communicate with customers, and make sure you can integrate LiveChat with those channels.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Respectful
Jaime G.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Jan 2022
Very easy to use, necessary features cost too much
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It clearly is the superior chat feature to have but it's too expensive for the necessary chat bots you need to make it effectively work for it's purpose.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Price of necessary extra features
What recommendations would you give to someone considering this product?
Go with Tidio instead, it's cheaper and while it's not as easy to figure out, the cost savings far outweigh the negative.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Cons
- Charges for Enhancements
- Less Generous
- Less Fair
