
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
Up
1
Since last award
83 Satisfaction of Cost Relative to Value
Up
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 100%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 89%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews

Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Livechat is all a helpdesk program should be.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat connects with diverse marketing channels ( emails, Whatsapp, Apple messaging, sms etc ) . As a result, it is one of the most trusted tools for the sales/marketing departments of my organization, to connect with customers and sales leads. We are even able to manage Instagram mentions , replies and direct messages without leaving the Livechat platform.
What is your favorite aspect of this product?
Quality of reports and analytics, provided by Livechat around the engagement of my department with customers, is an aspect of my overall Livechat experience, which I really appreciate. From performance analytics around daily, weekly and monthly chat volumes, to chat origin metrics , sales agents performance metric, to post-chat survey completion data etc
What do you dislike most about this product?
Livechat has impressively met the expectation of my team and company. It has not fallen short in any way , both in terms of functionality and capabilities.
What recommendations would you give to someone considering this product?
Begin with a small team rollout and integrate with existing software stack within the department or team, where it is to be deployed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

Vivian K.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2025
Live chat helpdesk review
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It enhances real time communication between customers and support agents.
What is your favorite aspect of this product?
It's ability o facilitate real time communication
What do you dislike most about this product?
Delayed Responses: Despite being designed for real-time communication, response times can be affected by high chat volumes leading to customer frustration.
What recommendations would you give to someone considering this product?
Proper plan
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Ahmed A.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
It is a great software that helps us,
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
LiveChat HelpDesk stands out with its seamless live chat and ticketing integration, easy setup, and AI-powered automation. It supports multi-channel communication (chat, email, social media) in a unified inbox, offers e-commerce & CRM integrations, and provides affordable scalability compared to competitors like Zendesk. Ideal for businesses seeking a fast, user-friendly help desk solution.
What is your favorite aspect of this product?
Its seamless live chat and ticketing integration is the best aspect. Agents can switch between real-time chat and tickets effortlessly, ensuring smooth and efficient customer support without juggling multiple platforms.
What do you dislike most about this product?
Its limited advanced reporting and analytics can be a drawback compared to competitors like Zendesk. While it covers basic reporting needs, businesses that require in-depth data insights may find it lacking.
What recommendations would you give to someone considering this product?
If you're considering LiveChat HelpDesk, here are some key recommendations: Leverage Live Chat & Ticketing Together – Maximize efficiency by using both features seamlessly. Automate Common Tasks – Use AI-powered automation for faster response times. Integrate with E-Commerce & CRM Tools – Connect it with Shopify, HubSpot, or Salesforce for a smoother workflow. Customize Workflows – Set up automated ticket assignments and responses to streamline operations.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time